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Frosty_Dog
Copper

Battery drains when plugged in

Whenever I have a game on (ex. overwatch, or any game) the battery will slowly drain to %0 regardless of it being plugged in I have to turn it off and wait for it to become fully charged again, If I'm just on the internet on google it will charge, this only occurs when I'm on a game. I've just starting having this problem and wanna know how I can fix this.

I've already done diagnostics tests, multiple times. but don't know what else I can do.

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3 Replies
Frosty_Dog
Copper

RE: Battery drains when plugged in

I forgot to mention, I use a Alienware 17 R3

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LSUFAN51
Diamond

RE: Battery drains when plugged in

I'd suggest you update the System Setup(BIOS). Please click on the link below to safely install latest BIOS version.

Update System Setup (BIOS) for a Dell Computer ... - YouTube

After installing latest BIOS version, I suggest you install the Chipset and Video drivers one at a time or in correct (Installation) order.

How to reinstall drivers in the correct order | Dell US

LSUFAN51
Diamond

RE: Battery drains when plugged in

Or.....

Run the Guide Me option in your Dell Product Support page. The tool will automatically detect driver updates for your system. Please follow instruction to run Guide Me option in the link below:

How to Find Drivers and Update Them (Official Dell Tech ...

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