Dear Kirkd and Others,
I have recently purchased 2 Dell Vostro 15 Laptops. I hadn't used either for several weeks until today. I have turned both on and both IMMEDIATELY complain that there is a permanent fault with the battery.
Both?? Brand new out of the box??? Both?? Brand new!!!?? What????
Therefore Kirkd, please stop spouting Dell propaganda about discharge cycles and other red herring irrelevancies when there is clearly a problem with these devices. Furthermore, please don't dismiss the idea of a conspiracy. Although a dramatic word, this probem has all the symptoms of consiratorial business practices when batteries are made to stop working (even though they may have continued operating with a shorter life span or lower capacity). We customers are left with no other choice than to buy a new battery.
These two laptops are the first Dell products I have ever bought. Genuinely. No lies, no angry spin. It's problems like this and Dell's reputation for doing things like this that have put me off their brand in the past. I wouldn't have bought them if I'd been able to easily source other devices with Windows 7. I shall request a refund and will return to avoiding Dell.
I hope that this post helps others because Dell are clearly producing very poor quality products.
My battery still had lots of life in it. It lasted a good 4 hours still. This failure was sudden and had nothing to do a slow failure that has happened to every laptop and phone battery anyone has ever had. These failures are either built into the battery, a very poor quality of manufacture or design or it is a dell algorithm making the decision to state that your battery is dead so you buy one from Dell.
From the number of failures u can read about by googling this and by the fact that dell cant suppy the batteries fast enough and that the manufacturer has them on back order..cant build them fast enough.....you can take your guess at which it is.
My son told me that dell is filing for bankruptcy, maybe this is why???
The company I work for purchased 22 of the Inspiron 15 3000 series model 3542 Ship date Dec 2014. The project was delayed so they sat on a shelf until 2 months ago when I started setting them up. 6 of them right out of the box had the permanent battery failure.
It is clear that there is an issue with the batteries and apparently Dell has done nothing to correct it.
Fortunately there are other sources for replacements at half the cost.
my laptop 1
Inspiron 15R 5521
I get this message when boot : "Your battery has experienced permanent failure"
battery is stuck at 30% charge no more no less, even with connected with power it shows not charging.
when i disconnect power cord, it turns off.
I upgraded to win 8.1 few days back, otherwise laptop works fine.
I updated BIOS system as you suggested, still not resolved.
Appreciate your help.
Ignore all that warning, shut down your laptop, remove the ill-fated battery, hold the your power button for 30 sec or until you hear a beep sound replace the ill-fated battery. Then let me know what happens... 🙂 This will reset all your power management unit settings including all your battery settings. If this doesn't solve it, then you may be looking at a new battery. All thanks to "Tanch Battery" She solved this problem in another blog...!
I myself is facing this issue with this message from BIOS saying "Permanant Failure"
I tried all the stuffs like going to device manager and uninstalling AC adapter drivers and Battery monitoring drivers these are not helping
even bios update is not helping
There is real problem with QUICKSET driver that comes from dell and there is no other faults other than this
Dell is surely to be blamed for these really inappropriate softwares
I do have charge in my battery of 56% still it shuts down after power code removed
and quickset did not solve my issue
it previously did when my system inspiron 3521 stopped charging at 80% but this time no luck
Guys it would be a better option to check quickset driver
Keep me updated on result guys
NEVER I MEAN NEVER BUY A DELL LAPTOP.
I shut down my laptop and next morning turn it on find out "permanent battery failure" message.
You mean "never buy a laptop". All notebooks have batteries, and all batteries eventually fail.
If you don't want to deal with a battery failure, buy a desktop system.
hello i've got almost identical issues. i've updated my BIOS as suggested but the battery indicator is still blinking red and telling me that it has permanent failure