Hi! I have Dell 3330 with all the original components ( battery / Adapter ) running windows 10.1 64 bti. but my machine has a strange problem it charges my laptop's battery to 42% only and after that it shows 'Not Charging' message on mouse over. I did run the dell diagnostics for which battery passed the result.
I did try some tricks of uninstalling / disabling battery drivers and updating them after a restart.
Removing the battery .. drained out any charge on the motherboard by pressing it for 20 secs or more.
But the issue is same it is still not charging after 42% .. Surprised!??
Kindly suggest what is wrong where with the software.
Thanks for writing to us.
When did the issue start? Please update the BIOS from support.euro.dell.com and observe for any changes.
Try this battery on another machine or another battery on this machine, which will give us a clear picture of the cause.
Most of the time we are looking at a faulty battery in these situations.
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