pamela6000
2 Bronze

Battery plugged in, not charging?

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Well, the charger is plugged in, but it says not charging. This has happened twice. I would have thought bad battery or bad charger, except luckily the first time it occured right after buying a new hard drive. I did a hard reset on the battery and that worked.

Now, it has happened again. I tried the regular battery reset, but that did not work. I tried uninstalling device and reinstall..did not work either.

Oddly, what did work was the following:

I had about 38% battery left. I unplugged the power cord from both laptop and wall outlet.

I removed the batter. Computer went dead.

I wiped the battery connectors with a clean cloth several times.

I put the batter back in and turned the laptop on with battery only.

I plugged power cord into side of laptop, then into wall outlet.

Immediately, the laptop began charging again! 

I am not sure why this worked. Maybe some techy out there may know. When I tried the battery reset, I turned the computer off before taking out the battery. Then took it out. Plugged in laptop with power cord and powered it. Then shut down and placed battery in. I turned back on..but nothing...

It may have to do with having the laptop already on when taking out the battery, or placing back the power cord, or could just be the wiping the battery with cloth????

 

 

1 Solution

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DELL-Saharsh K
4 Beryllium

Re: Battery plugged in, not charging?

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This issue can be sometimes be fixed by installing the latest BIOS update for your specific Laptop model.

* Either the external power adapter is connected to the Laptop or the battery charge is at a minimum of 75%
* The Laptop is not connected to any dock, external monitor, hard drive, printer, etc.
* Go here
* Enter the Laptop service tag number in the blank [press Enter]
* This will take you to the main support page for the Laptop model
* In the gray bar click, DRIVERS & DOWNLOADS
* Change Category to BIOS
* Download/Save the BIOS file to the Windows desktop
* Close/end task all unnecessary software applications (Browsers, Dell SupportAssist, Dell Update Application, Steam, Anti-virus, etc.)
* Find the saved BIOS file on the Windows desktop
* Right click the file and choose, "Run as administrator". Note, you do not need to "extract" the file. Just run it
* Follow the prompted instructions. The Laptop will reboot on its own, do not force it

 

Updated Video:


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#IWork4Dell

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98 Replies
DELL-Saharsh K
4 Beryllium

Re: Battery plugged in, not charging?

Jump to solution

This issue can be sometimes be fixed by installing the latest BIOS update for your specific Laptop model.

* Either the external power adapter is connected to the Laptop or the battery charge is at a minimum of 75%
* The Laptop is not connected to any dock, external monitor, hard drive, printer, etc.
* Go here
* Enter the Laptop service tag number in the blank [press Enter]
* This will take you to the main support page for the Laptop model
* In the gray bar click, DRIVERS & DOWNLOADS
* Change Category to BIOS
* Download/Save the BIOS file to the Windows desktop
* Close/end task all unnecessary software applications (Browsers, Dell SupportAssist, Dell Update Application, Steam, Anti-virus, etc.)
* Find the saved BIOS file on the Windows desktop
* Right click the file and choose, "Run as administrator". Note, you do not need to "extract" the file. Just run it
* Follow the prompted instructions. The Laptop will reboot on its own, do not force it

 

Updated Video:


Social Media Support
#IWork4Dell

View solution in original post

MicroTest
4 Tellurium

Re: Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

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Dell uses an "intelligent" power adapter system.When you turn on the laptop the BIOS program on the mainboard tries to identify the charger via special control wire.If - for instance - the cable that connects to the power jack is damaged or the power jack itself is loose / broken the BIOS might not be able to recognize the power adapter and refuses to charge the battery.

To check if the power adapter is properly recognized press function-key "F2" at powerup.That takes you to the BIOS screen where you can find the information.

CarrieSobers
2 Bronze

Re: Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

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Hi

Remove the Adapter and battery from the computer. Re-seat the power cord bricks in the adapter and then connect only the adapter start the computer by tapping F2 and look for AC Adapter type: If it shows Unknown. Could be problem with adapter. 90% that will fix the problem by getting adapter replace. Even you can try with different adapter if you have one and do the same step. Suppose if the alternate adapter doesn't show any report like Unknown. Confirm its problem with Primary adapter.  If that shows the same message like Unknown then it would be a problem with the Motherboard adapter connector.

If everything is fine with Adapter. Now come to battery part. Connect the battery to the computer while the system runs and check for the battery error message. if it still persists. then go for BIOS update from the support.dell.com using the computer service tag.. make sure battery has charge like greater than 15%.. Also try check the battery with alternate adapter.

This would be the fix.

Regards

Carrie-Dell

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Dell-Rajesh R
DellEMC

Re: Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

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Hi,

Welcome to dell community forum.

Kindly check with another wall outlet first .If that doesn’t work remove the battery from the computer and connect the adapter and check if the computer works and also try checking  the status of Adapter in bios by restarting the computer and tapping F2 on dell logo and check for the adapter type.. Another step would be trying with a known good adapter, if known good adapter works fine that means it should be an issue with the original adapter. If the computer works fine with known good  adapter connected the issue is not with the adapter might be an issues with the motherboard port where the adapter connects to.

Warranty status: http://dell.to/zEE2Cm

Let me know the system model as well and post back.

If you have active warranty, you can contact me directly by clicking on my user name, add me as your friend, and send me the system service tag, phone # with address.

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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CarolRock
2 Bronze

Re: Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

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Pamela:

I found the same thing out, however, this only works a few times, so currently I have to keep plugged in.  I haven't had the extra cash to invest in $150.00 for a new battery, hoping that this would resolve the problem.  I have only had my Inspirion for about a year and this has been happening for the past 6 months.  I was originally considering a MAC and probably should have gone with it. Extremely disappointed in Dell!!

CarolRock
2 Bronze

Re: Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

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Tried this, too. Worked 1 time and went back to not charging

Joe Lenk
2 Bronze

Re: Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

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I found a solution. I had the computer lead plugged into a rather thin extension lead. I simply unplugged it from that and plugged it straight into the wall. Problem fixed. I tried the uninstalling Windows 7 drivers but that did not work.

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nasyh
2 Bronze

Re: Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

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what if the the battery is already 0%?

cannot install BIOS at battery less than 10%

the "plugged in, not charging" problem is a prolonged issue and very frustrating.

MicroTest
4 Tellurium

Re: Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

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> If your system has been working fine in the past then there is no need to update the BIOS

> press F2 at powerup and check the power adapter status in the BIOS : if the power adapter is not recognized

  watch the video I already included in my previous post

> additionally read this:

  en.community.dell.com/.../19369809.aspx

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