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Battery
Hi,
I have a Inspiron 13-5378
My battery has been working absolutely perfect since I purchased a month or so a go.
All of a sudden the battery is draining to 0% while off???
Help please!
Regards
Lloyd
robert p
9.4K Posts
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December 18th, 2017 04:00
Hi Lloyd313133,
Thanks for posting.
Apologies that your system is not working as expected.
A few things come to mind first: Is this the original battery that came with the computer? Was the battery purchased separately? Does the computer work with the charger plugged in? Does the indicator show the battery is charging when plugged in? Is this a new system?
If you could post back, the experts here can better assist. Thanks.
Lloyd313133
2 Posts
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December 18th, 2017 08:00
Hi Robert,
Thanks for your reply.
Original battery that came with the laptop - Yes
Works with the charger plugged in - Yes
Indicator light on when plugged in - Yes
New system - Yes purchased around a month ago
Regards
Lloyd
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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December 18th, 2017 11:00
Thank you for your message.
Please check in Power option to see if the computer is actually turning off or if it is going into sleep.
Go to power options – Change advanced power options – Power buttons & lid – Power button action – change to shutdown
Charge the battery & turn off the computer using the power button and check if the battery drains.
Please click on my Dell username & send a private message with the service tag, registered name & email address.