chinkleDC
1 Copper

Black Screen after Closing and Opening Lid M4700 Win 10 nVidia Quadro K2000M

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If the laptop is on and the lid is closed and then opened, the screen will remain black until either powercycled or an external VGA monitor is attached.  The screen returns immediately once the VGA monitor is connected, and it stays lit when the external monitor is disconnected.  This happens whether or not the user is logged in.  The power options for Windows are set to "Do Nothing" when the lid is closed for both on battery and plugged in.  This happens whether or not the laptop is plugged in.

When the lid is reopened, the backlight comes on, but the screen remains black.  The OS accepts input -- if the screen is black and I type on the keyboard and then connect an external monitor, I can see the results of the typing.  Doing Fn+F8 does not affect the black screen.

This is a fresh install of Windows 10 Pro Build 1703, Bios A16, with the latest NVIDIA Quadro K2000M driver installed (v21.21.13.7735, 1 May 2017) and the other latest patches and drivers.  This does seem to be a software/driver issue because if Windows is put into hibernate mode instead of fully rebooting after the lid operation, the Dell logo will appear on the screen prior to restoring from hibernation, and the black screen will then continue after the UEFI boot has completed.

Apart from always shutting the system down completely before closing the lid or keeping a VGA monitor on hand, is there another solution to this issue?

chris.

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chinkleDC
1 Copper

RE: Black Screen after Closing and Opening Lid M4700 Win 10 nVidia Quadro K2000M

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Following up, after working with DELL-Akshatha M, it seems that the problem is a defective motherboard.  Since the system is out of warranty, I will either need to pay for a fix or just deal.  Hope this helps anyone else with the same issue.

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RE: Black Screen after Closing and Opening Lid M4700 Win 10 nVidia Quadro K2000M

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Hi chinkleDC,

Thank you for writing to Dell Community Forum.

For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

DELL-Akshatha M
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sramsey8
1 Nickel

RE: Black Screen after Closing and Opening Lid M4700 Win 10 nVidia Quadro K2000M

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I get the same thing on a bunch of E7270's here and sometimes E5250's....not sure what it could be. Would think Windows 10 since I have multiple computers and not the same models with this issue.

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chinkleDC
1 Copper

RE: Black Screen after Closing and Opening Lid M4700 Win 10 nVidia Quadro K2000M

Jump to solution

Following up, after working with DELL-Akshatha M, it seems that the problem is a defective motherboard.  Since the system is out of warranty, I will either need to pay for a fix or just deal.  Hope this helps anyone else with the same issue.