lmskarlsson
2 Bronze

RE: Black Screen on XPS 13 9350 with Intel HD Iris 540 Graphics Card

I have the same problem on a recently bought XPS 9350.  After BIOS update it will boot to a black screen. All hardware tests pass and I can boot just fine in safe mode. I really like this computer but right now it's a brick.

How can I update the video driver without using an external monitor?

I really don't want to wipe out my windows install since that would force me to also re-install all the third-party software I have spent hours installing on the computer.

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Nzhao
2 Bronze

RE: Black Screen on XPS 13 9350 with Intel HD Iris 540 Graphics Card

Hi,

I don't know if anyone has a fix by now. I updated my BIOS, Chipset but I still get a black screen after updating the graphic driver. Now, even if I get rid of the driver, it keeps installing itself back even with the driver auto-update off.

I can boot on safe mode which probably means it is indeed a driver issue and when I delete the graphic card driver from my computer and turn the computer back on normally, the screen goes black right after I enter my password ... I have tried the driver both from the Dell website and Intel website but nothing works...

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ChristianMB
2 Bronze

RE: Black Screen on XPS 13 9350 with Intel HD Iris 540 Graphics Card

Nzhao,

I got the black screen a few weeks ago when my XPS13 9350 Signature Edition auto updated all of the above. I spoke with Dell Tech Support and they basically told me that I had to reinstall Windows 10 and they would send me a CD for $75. Umm...no thanks. After exploring BIOS for an hour, I was able to reboot to the repair page and reinstall Windows 10. Luckily, my laptop was able to save all my files (which I now backup through Microsoft OneDrive) but it deleted all my programs. Since basically rebuilding my laptop, the only update I have installed is BIOS.

Dell Support Assist keeps recommending me to install the Intel HD Graphics Driver (released July 6, 2017), Realtek PCI-E Memory Card Reader Driver (released July 22, 2017), and Intel Rapid Storage Technology Driver and Management Console (released Dec 22, 2016, updated April 25, 2017). I am so paranoid to install these drivers because I'm afraid I will experience the black screen of death after the Dell logo (during startup).

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jl6878
2 Bronze

RE: Black Screen on XPS 13 9350 with Intel HD Iris 540 Graphics Card

Ok I may have been a little premature to say that sughs suggestion to use the intel 15.45.16.4627 version was the fix. 

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DarkHorseDevelo
2 Bronze

RE: Black Screen on XPS 13 9350 with Intel HD Iris 540 Graphics Card

Yes  this is very frustrating. Paid to upgrade to W10 Pro from home version to see if helped. It did not.

I also believe this happened with a middle of night, sneaky Windows 10 creator edition update, and next day, black screen. Dell has replaced 2 motherboards (first was DOA), to fix corrupted BIOS problem, that this cascading failure lead to. I have upgraded BIOS, and chipset, and no combination of video drivers from dell or intel works, despite even trying DDU, a Display Driver Uninstaller from a GPU website to clean uninstall the bad driver each time.

I tried recovery or resetting windows with keeping programs and settings and files, that didn't work.

I tried resetting windows to only keep files, and it went black as soon as updating  computer, windows update must have loaded bad MS driver, you know SP4, Microsoft Surface Pro 4 has same IRIS 540 graphics and lots of problems also, so MS makes their own driver and forces it upon you as well thru windows update, if you don't block driver updates, which is highly recommended, but hard to do for me, when doing reset and it just does it at 1st startup, so that failed, and after about 10 nervous reboots of various error messages, it reverted back to the old os, creator edition windows 10 pro w no display adapter / generic default ms one. and here we are. 50-100 hours later

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XLHH
2 Bronze

RE: Black Screen on XPS 13 9350 with Intel HD Iris 540 Graphics Card

Just got a mainboard replacement from DELL after a "not even DELL logo black screen" problem (hardware problem, not even BIOS accessible).
Now I'm stuck with black screen after DELL logo. Installed BIOS, newest chipset drivers, tried newest Intel driver 4771 (as zip), newest DELL driver (4664), old DELL driver (4531), but couldn't get anything to work. Not even the DA200 to VGA is working for me.

Are there any updates on this issue?

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jai_magical
2 Bronze

RE: Black Screen on XPS 13 9350 with Intel HD Iris 540 Graphics Card

Like XLHH, me too. so frustrated.

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graffi-km
2 Bronze

RE: Black Screen on XPS 13 9350 with Intel HD Iris 540 Graphics Card

I have the same problem of above users mention, tried to contact Dell supports couple of time in Hong Kong but they can never give a solution of it , or asking me to do a replacement of the motherboard would cost me more than a 1200 usd , unfortunately, they are running out of stock as well.

May I know has anyone finally had a solution to solve the black screen problems on their pc?

Thx alot

KM from hong kong

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czpdx1
2 Bronze

RE: Black Screen on XPS 13 9350 with Intel HD Iris 540 Graphics Card

As discussed on another forum, this problem was fixed for me by removing the battery and power, holding the power button down for a few minutes, and then reinstalling the battery. Worked great for about a week, but now it's happening again. This definitely points to a hardware issue of some sort (someone theorized a static buildup that needs to be discharged). I'm out of warranty, so I'm not sure if a motherboard replacement is worth it. Total bummer.

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Not applicable

RE: Black Screen on XPS 13 9350 with Intel HD Iris 540 Graphics Card

i have the exactly same issue with you. brought it to the Dell repair center and they told me to reinstall the windows. don't want that and now I just have to say with the windows default graphics stinks. wish there is a good solution soon.

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