Mhmd3wd
1 Copper

Black screen after login

Hi everyone ,

I suddenly have this porblem my laptop was working very good and i just restart it and after i login black screen appeared and no any icons or anything , can't do any thing except task manger i searched too much in internet i found some solution but the problems stills  !!

Tried soultions :

1-Taskmanger > then browse > explorer .

2- downloaded an reg file .

3- uninstall new updates but i didnt found any new updates .

4- try safe mode but i cant cause ( checking media fail ).

My laptoop : Dell 15-5548 .

Windos : 8.1 orginal comes with the laptop .

I checked my laptop with (ePSa Pre-boot system assessment) and every thing is ok .

So what should i do !? And i cant format my laptop .

0 Kudos
4 Replies

RE: Black screen after login

Hi,

Thank you for writing to us!

In this case kindly do a system restore .

In case where system restore doesn't work then kindly back up the data and do a clean installation of the Operating System.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

0 Kudos
Mhmd3wd
1 Copper

RE: Black screen after login

Please write steps or give my link !

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Mhmd3wd
1 Copper

RE: Black screen after login

Please can you tell me how i can do what you say

Give me steps or link please

Thanks ,

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LSUFAN51
5 Rhenium

RE: Black screen after login

System Restore ?

1. You can open the Run Command Box by using the Windows key + R key together  and type restrui.exe and hit OK or enter