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gergelykocsis
1 Copper

Black screen after sleep mode and screen off (in power safer mode)

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Hi,

a lot of my friends have this problem. It doesn't matter what type of card they have. My problem is more difficult. When the screen turns off it happens quite often that it doesn't turn back but otherwise the pc (windows) is in working ("blindly" i deleted my icons from the desktop) If i press the power button than for instance the screen comes back and than the computer turn off. I operated with the power setting and i found a newer driver for my intel 4000 vga and new dell '06 bios, but the problem come back always. (+I tried on windows 7; always is ok!)
Dell inspirion 3521-intel hd 4000-core i3
My power plan (when plugged in):
Dim display: 2 min
Turn off the display: 3 min
Put the computer to sleep: never (on battery 1 hour)
Regards
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1 Solution

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MrJCG1
1 Copper

Re: Black screen after sleep mode and screen off (in power safer mode)

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I dont think it's your touchpad specifically.  It will go out whenever the i/o is interacted with.  It will probably go out even if you plug your cell phone.  Since removing Mcaffee I havent had any problems.

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DELL-Nikhil D1
4 Germanium

Re: Black screen after sleep mode and screen off (in power safer mode)

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Hi gergelykocsis,

Have you tried changing the Power options in “Advanced” settings tab? If not please try the below mentioned steps:

  1. Click Start button, click Control Panel, click System and Security, and then click Power Options.
  2. On the Select a power plan page, click Change plan settings for the plan that you want to change.
  3. On the Change settings for the plan page, click Change advanced power settings.
  4. On the Advance settings tab, expand Sleep, expand Allow Hybrid Sleep, and choose OFF.
  5. On the Advanced settings tab, expand Sleep, expand Allow wake timers, choose Disable for both when your computer is running on battery and when it's plugged in, and then click OK.
  6. On the Advanced settings tab, expand USB settings, under USB settings expand USB selective suspend settings, choose Disable.
  7. Click Apply and then OK to save the changes.

Check if the above steps work and reply.

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gergelykocsis
1 Copper

Re: Black screen after sleep mode and screen off (in power safer mode)

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Hi,

I checked the advanced settings and the usb settings were different. I set them up according to your instructions. Now i will be testing it (on battery - sleep mode & when plugged in - turn off the display), because the problem has occured randomly. I will let you now. I contacted also microsoft, because it is possible that a bug causes the problem.

Thank you for your help and kind regards,

Gergely Kocsis

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DELL-Nikhil D1
4 Germanium

Re: Black screen after sleep mode and screen off (in power safer mode)

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Hi Gergely Kocsis,

Sure please try the steps and post the results.

I will be glad to assist you further.

 

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gergelykocsis
1 Copper

Re: Black screen after sleep mode and screen off (in power safer mode)

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Hi,

i completed the test, but without any result. I have "good news", yesterday i installed the new intel vga driver and today i coludn't get into the windows. This time the screen was not black as before but it was flashing. I sometimes could see the cursor but i couldn't do anything. In safe mode i removed the official intel vga driver and after this i could get into the windows. So i'm using the microsoft driver and now i will test, how does it work.

Thank you for your help and kind regards!

Gergely Kocsis

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DELL-Nikhil D1
4 Germanium

Re: Black screen after sleep mode and screen off (in power safer mode)

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Hi Gergely Kocsis,

If the steps do not help, let’s try to uninstall and reinstall both the video card drivers.

Please follow the below mentioned steps to uninstall both the video card drivers:

  1. Click “Start”.
  2. Click “Control Panel” and select “Device Manager”.
  3. On the “Device Manager” window, expand “Display adapters”.
  4. Right click “Intel(R) HD Graphics” and click “Uninstall”.
  5. Ensure to check the box “Delete driver software for this device”.
  6. Follow the on-screen instructions to uninstall the drivers.
  7. Right click “AMD Radeon HD 6470m” listed under “Display adapters”and click “Uninstall”.
  8. Ensure to check the box “Delete driver software for this device”.
  9. Follow the on-screen instructions to uninstall the drivers.
  10. Restart the computer.

After the system restarts please run Windows updates.

  1. Steps to run “Windows updates”:
  2. Push the “Windows” key to open “Start” menu.
  3. Type “Windows Updates” in the search box and select it.
  4. Run the Windows Updates.
  5. Check and install the Intel graphics card drivers displayed by Windows updates and restart the system.
  6. After the system restarts please install the AMD Radeon HD m graphics drivers from  the link: http://dell.to/T2hKYc
  7. Click the above link, enter the service tag of the computer and select the operating system.
  8. Install AMD drivers listed under video.

Check the functionality of the computer and reply.

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MrJCG1
1 Copper

Re: Black screen after sleep mode and screen off (in power safer mode)

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I was having this same problem and searched all over the internet for a solution to no avail...HOWEVER, I believe I have SOLVED this problem on my own.  It is not the monitor, it is not a short, it is not the power settings....

The problem is actually Mcafee.  After uninstalling it completely (and replacing it with Norton which is what my other home machines use), the monitor problem ceased to exist.

I'm a happy camper...please...someone let me know if this works for them.

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gergelykocsis
1 Copper

Re: Black screen after sleep mode and screen off (in power safer mode)

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Hi!

I tested the system (all drivers & programs) last month. I always restored the system to factory default system (windows 8). The dell toucpad driver makes the problem. Test (I made the power plan):

- Dim display: 1 min

- Turn off the display: 2 min

- Put the computer to sleep: never (on battery 1 hour)

It was very interesting, that when i scrolled on the touchpad on the internet, the screen started to dim and when i touched  other place on the touchpad the screen came back to full brightness. I removed the toucpad driver and the problem has been resolved but I can't use the scrolling with windows driver. I'm waiting for the resolution.

Thanks and Regards,

Gergely Kocsis

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MrJCG1
1 Copper

Re: Black screen after sleep mode and screen off (in power safer mode)

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I dont think it's your touchpad specifically.  It will go out whenever the i/o is interacted with.  It will probably go out even if you plug your cell phone.  Since removing Mcaffee I havent had any problems.

View solution in original post

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gergelykocsis
1 Copper

Re: Black screen after sleep mode and screen off (in power safer mode)

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Hi!

Yes, it's true and thank you very much for your helping. - Unfortunately the problem came back with my method. I have just a problem; I bought a new computer with a bad/paid antivirus software emoticon.Cool.title (I use avast free edition and I haven't had any problems).

Thanks and Regards,

Gergely Kocsis

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