Highlighted
pnb2017
Silver

Bluetooth connectivity

I am unable to play any audio from my Galaxy S6 to my laptop, via bluetooth, despite both saying they are paired. When I hit play on my phone it just comes over its speaker and not the laptops.

I assume this is a version incompatibility, how can I fix it?

The laptop shows its Bluetooth Intel Driver version 19.11.1639.649

I can't find the equivalent for my Phone but I found its spec online, 4.1, A2DP, LE, aptX.

Thanks

Inspiron 15, 7000 Gaming 7567. Win 10.

0 Kudos
8 Replies
Saltgrass
Diamond

RE: Bluetooth connectivity

Being Paired does not mean they are connected.  Is there some button you need to push or hold in order to get the device to connect?

Can you select the Device Windows and select Connect from there?

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
pnb2017
Silver

RE: Bluetooth connectivity

They go through the connecting process providing and accepting a passcode, but it seems to 'drop' back from connected to paired.

Inspiron 15, 7000 Gaming 7567. Win 10.

0 Kudos
Saltgrass
Diamond

RE: Bluetooth connectivity

I don't have a phone compatible with Win 10, but are you using the straight Bluetooth connection or the Bluetooth Network?

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
pnb2017
Silver

RE: Bluetooth connectivity

Direct bluetooth connection, Android phone to Win 10 laptop. Just as I do to my phone to my car.which works.

Inspiron 15, 7000 Gaming 7567. Win 10.

0 Kudos
Moderator
Moderator

RE: Bluetooth connectivity

Hi pnb2017,


What wireless card does your system have? I know it's an Intel but do you have the model number?


Best regards,

Brad

0 Kudos
pnb2017
Silver

RE: Bluetooth connectivity

Device Manager lists this under Advance, does this tell you the card detail?

Manufacturer Id: 2

HCI version 8.4096 LMP version 8.4096

Inspiron 15, 7000 Gaming 7567. Win 10.

0 Kudos
Saltgrass
Diamond

RE: Bluetooth connectivity

I got my iPhone to Pair and Connect without seeing a pairing number on the phone I just told Windows the numbers were the same.

It has stayed connected but I see no way to play music through the computer.  You might check and see if you can add a library on the phone and play that way.  Or you may be able to use it as a streaming device.

An Audio system is set up to use phones and iPods, etc. to play music through it system.  So it may not work like that on the computer, but I am no expert.

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

0 Kudos
pnb2017
Silver

RE: Bluetooth connectivity

Thanks for your input.

My phone and car connect and allow me to play any audio on my phone through the car system.

I would expect it to be the same with my laptop.

Perhaps a Dell specialist (Brad) will help?

Inspiron 15, 7000 Gaming 7567. Win 10.

0 Kudos