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Bluetooth not working
I have bought a new inspiron 15 3521 & after going through the community i think i have made a mistake of buying this particular model. Still trying to resolve my Bluetooth problem. I have installed dual booting Windows 7 & 8 also
Robin3
807 Posts
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July 18th, 2013 10:00
Has Bluetooth ever worked? If yes when did it stop?
Have you re-installed the original OS at any point?
When you installed the other OS did you install correct drivers in correct order?
Please provide screenshot of Device Manager showing any errors in BOTH OS's
I presume you've done the obvious and try to re-install Bluetooth drivers for both OS's?
Robin3
807 Posts
0
July 19th, 2013 05:00
Unfortunately I cannot see your screenshots.
juzar
12 Posts
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July 19th, 2013 05:00
Thanks Paul
No it has not worked & my system came with ubuntu, i downloaded drivers frm support for both win 7 & win 8, even tried R226746.exe but error saying activate bluetooth using wireless switch, also tried updating software unable to do so, uninstalled & reinstalled but did not work, all screen shot given & even updated bios. Screen shot 4 win 8 will post later. Bye & Regards.
Robin3
807 Posts
0
July 19th, 2013 06:00
Sorry I'm still unable to see your screenshots.
To post a screenshot:
Ensure image / object is displayed on screen
Press Ctrl + PrntScr
Open MS Paint
Click Paste icon
Crop image if necessary
Save image as .JPEG
Compose your reply using rich formatting
Click Insert image icon > Browse to your saved image file and click on it > when uploaded click Insert
Post your reply.
juzar
12 Posts
0
July 19th, 2013 06:00
juzar
12 Posts
0
July 20th, 2013 10:00
Robin3
807 Posts
0
July 20th, 2013 10:00
Stop messing with the Hardware Wizard. You'll make things worse!
Install the drivers above (one for each OS) and that should fix the problem.
Repost with a screenshot of your device manager once finished.
juzar
12 Posts
0
July 20th, 2013 10:00
Robin3
807 Posts
0
July 20th, 2013 10:00
Download and install this for Windows 7
ftp.dell.com/.../Network_Driver_2W6N0_WN_WLAN--9.2.0.50_A02.EXE
and for Windows 8
http://ftp.dell.com/FOLDER01049333M/6/DW1703_W8_X00_A01_Setup-0XX8R_ZPE.exe
juzar
12 Posts
0
July 20th, 2013 10:00
juzar
12 Posts
0
July 20th, 2013 12:00
should i uninstall previous drivers
juzar
12 Posts
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July 20th, 2013 12:00
ok thanks.
Robin3
807 Posts
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July 20th, 2013 13:00
For now I'd just install the new driver over the top of the old one, then post a screenshot of device manager when done.
juzar
12 Posts
0
July 20th, 2013 14:00
Hi back to square 1, not solved. !!!!!!?????
Robin3
807 Posts
0
July 20th, 2013 14:00
Right click on Bluetooth USB Host controller and choose Properties > Driver > Update Driver. Browse my computer for software > Browse > navigate to where the installation files are see below
C:\dell\Drivers\WLAN & BT 4.0\BT_Device_Driver\64
Click Next and see if it installs the driver.
If that fails then uninstall the WLAN + BT Client Installation from Control Panel > Add/Remove programs and reinstall the drivers again
If it still fails my guess is that you didn't install your drivers in the correct order when you installed the new OS
see here
www.dell.com/.../ArticleView