mrockers
1 Copper

Brand New Dell Inspiron Running Slow

I just bought a brand new Dell Inspiron 15 3521. It was running fine when I started it but now it is running very slow and freezing after installing a Windows update that was needed.

I have tried to run a PC checkup but it has failed to start every time. I also tried running a Dell PC Diagnostics on Dell's support website but that won't start either. I can't find out what the exact problem is.

I'm tempted to reboot the system but I'm worried I am going to lose Microsoft Office. Will I be able to download it again and use the same software key?

Please help!

0 Kudos
4 Replies
ieee488
6 Gallium

Re: Brand New Dell Inspiron Running Slow

You could always undo the Windows update, but I suspect it isn't the update causing your problem.

0 Kudos
Dell-Rajesh R
5 Tungsten

Re: Brand New Dell Inspiron Running Slow

Hi mrockers,

May I know the Operating system installed on the computer?

You may try a system restore. Refer the following link which has steps( WINDOWS 8):

http://dell.to/13wRkUW

Let me know how it goes.

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

0 Kudos
Highlighted
mrockers
1 Copper

Re: Brand New Dell Inspiron Running Slow

I am running Windows 8 64bit on my computer.

I have restored the system on my computer to when it was first turned on.

I ran a PC speed check from Dell support website and it found many threats. Not sure if I trust this 3rd party diagnosis and pay for the service to remove toe threats......

0 Kudos
Dell-Rajesh R
5 Tungsten

Re: Brand New Dell Inspiron Running Slow

Hi mrockers,

This can be an issue with the Virus. Check the status of computer works in Safemode with networking.

I would also recommend to backup data on the computer.

Refer the following link to boot into Safemode with networking:

http://dell.to/13ouGLK

Let me know the status in Safemode with networking.

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

0 Kudos