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Brand New Dell Inspiron Running Slow
I just bought a brand new Dell Inspiron 15 3521. It was running fine when I started it but now it is running very slow and freezing after installing a Windows update that was needed.
I have tried to run a PC checkup but it has failed to start every time. I also tried running a Dell PC Diagnostics on Dell's support website but that won't start either. I can't find out what the exact problem is.
I'm tempted to reboot the system but I'm worried I am going to lose Microsoft Office. Will I be able to download it again and use the same software key?
Please help!
ieee488
4 Operator
4 Operator
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11.1K Posts
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August 3rd, 2013 19:00
You could always undo the Windows update, but I suspect it isn't the update causing your problem.
Dell-Rajesh R
3.3K Posts
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August 3rd, 2013 23:00
Hi mrockers,
May I know the Operating system installed on the computer?
You may try a system restore. Refer the following link which has steps( WINDOWS 8):
http://dell.to/13wRkUW
Let me know how it goes.
mrockers
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August 4th, 2013 07:00
I am running Windows 8 64bit on my computer.
I have restored the system on my computer to when it was first turned on.
I ran a PC speed check from Dell support website and it found many threats. Not sure if I trust this 3rd party diagnosis and pay for the service to remove toe threats......
Dell-Rajesh R
3.3K Posts
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August 5th, 2013 11:00
Hi mrockers,
This can be an issue with the Virus. Check the status of computer works in Safemode with networking.
I would also recommend to backup data on the computer.
Refer the following link to boot into Safemode with networking:
http://dell.to/13ouGLK
Let me know the status in Safemode with networking.