david_dance
1 Copper

Brand new Dell XPS15 9560 not supplied with a genuine Dell Battery

I have a 2 month old XPS15 purchased form the Dell Outlet Store in the UK. I usually have it permanently plugged in, but recently used it on battery power for the first time. I noticed that the battery wasn't charging, and the indicator light at the front blinks alternately white and orange (one white then one orange)

After a bit of investigation I found the BIOS Battery settings saying that the battery was not a genuine Dell battery and therefore wouldn't charge. I have not changed the battery - the machine is exactly as supplied by Dell.

It now pops up a warning about the battery whenever I power on.

I tried upgrading the BIOS (from 1.1.3) but every time I tried it would fail.

Is it now standard practice for Dell to supply laptops without genuine Dell batteries?

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3 Replies
8 Krypton

RE: Brand new Dell XPS15 9560 not supplied with a genuine Dell Battery

Contact Dell for a warranty replacement of the battery.

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jphughan
5 Tungsten

RE: Brand new Dell XPS15 9560 not supplied with a genuine Dell Battery

The overwhelming likelihood is that it's a genuine Dell battery that isn't functioning correctly.  This can also happen with genuine Dell AC adapters, i.e. after a while they'll start misbehaving and start being detected as unknown/non-genuine adapters.  As ejn63 says, your warranty will cover replacing the battery for this reason.

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Moderator
Moderator

RE: Brand new Dell XPS15 9560 not supplied with a genuine Dell Battery

Thank you for your message.

                 

We will be glad to look into this for you.


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