DarkLordLeo
1 Copper

Brand new Inspiron 15 3000 Series touchpad not scrolling

Just purchased a new Inspiron 15 3000 series laptop and booted it up for the first time today.  I am having difficulty figuring out the touchpad, specifically the scrolling.  It worked initially during set up, but then once I had that done, I can no longer get it to scroll - at all.  I have looked through all settings, and it seems like everything is right.  The drivers are up to date as well.

What can I do?

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4 Replies

RE: Brand new Inspiron 15 3000 Series touchpad not scrolling

Hi,

Thank you for writing us!

Kindly click on link below which will give you a few steps to check for the setting :

www.dell.com/.../SLN115351

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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DarkLordLeo
1 Copper

RE: Brand new Inspiron 15 3000 Series touchpad not scrolling

Thank you for the reply Robin, but I don't see any solution in your link.  

Under the section that pertains to touchpads, there is nothing about the scroll.  And the section that does talk about scroll wheels is specifically for external USB/Wireless mice, nothing about the built-in touch pad.

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RE: Brand new Inspiron 15 3000 Series touchpad not scrolling

Hi,

Thank you for writing back .

Kindly un-install the driver and restart the system and then update the BIOS first and then install the touchpad drivers and check

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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RE: Brand new Inspiron 15 3000 Series touchpad not scrolling

Hi DarkLordLeo,

We are waiting to hear from you.Kindly let us know if the issue is fixed .

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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