johnnyburke85
1 Nickel

Brand new Inspiron laptop black screen during setup

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just bought a new laptop, got as far as the Windows "hello" feature and adding a PIN, walked away for a minute and the screen turned Black. I could still move the mouse pointer but could do nothing else. I then shut it off, held the power button on for about 10 secs and then the firmware started updating. Is this a concern or is it fairly common?

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LSUFAN51
5 Rhenium

RE: Brand new Inspiron laptop black screen during setup

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Yes, it's a very common especially for a new computer. Pease keep in mind, the system will black / blue screen while installing the window updates and firmware.

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