Highlighted
peleitor
Copper

Brightness buttons put the laptop in standby mode

Hello. In my Dell Inspiron 15 - 5000 series, whenever I turnit on, the first times (2 or 3 times) that I push the Brightness up or down key, the laptop goes to standby mode immediately.

Obviously, after this, I need to log in to Windows again. I can happen up to 3 times in a row.

Any clues?

Regards

0 Kudos
2 Replies

RE: Brightness buttons put the laptop in standby mode

Hi peleitor,

Thank you for reaching out to Dell Community Forum.

Please update the Quickset drivers to the latest version from our Dell Support Site.

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
peleitor
Copper

RE: Brightness buttons put the laptop in standby mode

This did not work. Same issue after updating as indicated.

0 Kudos