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Bug Report: A03 bios for Dell XPS 13 (2015) causing keyboard repeating keypresses

This is an odd issue, which I thought I should bring to the attention of the Dell team somehow.

I installed the A03 bios for my XPS 13 a few days ago, when it was pushed out to my laptop. Immediately, I started to get the 'repeating keypresses' issue that a few people have reported. Button presses, especially to the spacebar, started to appear twice when the button was only pressed once. This was an intermittent issue - I'd roughly estimate it was one keypress in ten, if not less.

Surprised, I rolled back the bios to A02, then to A01, then to A00. Only on rolling back to A00 did the problem resolve itself. I'm currently running the A00 bios and the problem is gone. Which is fine, as I didn't have any complaints to begin with, but it's rather odd that a bios update breaks things rather than fixing them.

I'm aware this is probably not a widespread issue (otherwise I would have read more complaints about it) but I thought the team should be aware.

Many thanks. 

61 Replies
Not applicable

RE: Bug Report: A03 bios for Dell XPS 13 (2015) causing keyboard repeating keypresses

Can confirm.

Installed A03 today and now I get duplicate keypresses every now and then, it's mildly annoying. I haven't tried rolling back to a previous BIOS.


Dell XPS 13 (9343) running Windows 8.1

Andrea4785
1 Copper

RE: Bug Report: A03 bios for Dell XPS 13 (2015) causing keyboard repeating keypresses

Same here! 

The repeat-key issue is back and happens more often than in the A01 version of the BIOS...

tamlyn
1 Copper

RE: Bug Report: A03 bios for Dell XPS 13 (2015) causing keyboard repeating keypresses

My XPS arrived with A01 and haad this problem (see thiss post, for example). I upgraded to A03 which is no better. Guess I should try rolling baack to AA00. For me it sseems to mosty aaffect letters in the lower left of the keyboard: a, s, d, z, x & c. It's unbearable.

tamlyn
1 Copper

RE: Bug Report: A03 bios for Dell XPS 13 (2015) causing keyboard repeating keypresses

Downgraded to A00 and the keyboard seems to be fixed! However now the fan runs constantly. Looks like I'm going to have to return it after all Smiley Sad

0 Kudos
dismal_denizen
1 Copper

RE: Bug Report: A03 bios for Dell XPS 13 (2015) causing keyboard repeating keypresses

Experiencing the same problem, on A03. MMost of the time it's a double C but other keys are also affeccted. I don't see a lot of responses on what I would consider quite a large issue for anyone that uses the laptop. A comment from a Dell representative confirming that they are at least aware of the issue would be nice.

0 Kudos
aerw
1 Nickel

RE: Bug Report: A03 bios for Dell XPS 13 (2015) causing keyboard repeating keypresses

same problem.  downgrading to A00 fixed it.  I've logged a job with Dell support and got sent on a wild goose chase completely off topic from the issue.  

Dell need to sort this out.

0 Kudos
lovelyjubbly
1 Copper

RE: Bug Report: A03 bios for Dell XPS 13 (2015) causing keyboard repeating keypresses

Same here on A03 bios, its getting really annoying.

Please fix it Dell, should never have got through QA.

0 Kudos
jjongsma
1 Nickel

RE: Bug Report: A03 bios for Dell XPS 13 (2015) causing keyboard repeating keypresses

Same here. Just got my XP3 13 DE today with A03 installed, and the spacebar and "c" keys in particular are *constantly* registering double key presses. It's extremely irritating (I corrected over 15 extra spaces in this message alone!) If it can't be fixed I'm considering returning it, I can't develop like this.

0 Kudos
bsilverthorn
1 Copper

RE: Bug Report: A03 bios for Dell XPS 13 (2015) causing keyboard repeating keypresses

Observing the same problem. Repeated "i" keystrokes, relatively frequent, right out of the box.

0 Kudos