Buzzing/stuttering during audio playback on xps 13 9333

I'm having the same problem, re-installed Support Assist, followed the directions and got the message support assist not installed. Checked my laptop files, it installed and I ran support assist.

Does anyone out there know of a working location for the dell hot fix for this issue?

Does anyone out there know of a working location for the dell hot fix for this issue?

As of today, Sunday Feb 22, the link to the hotfix now re-directs to a page that says Access Denied. In other words the hotfix has been yanked.
 

Presumably it will make a reappearance when Dell gets it act together.

I had to also uninstall Dell Data Safe - which had updated automatically when I did the Support Assistant. It is somewhat hard t delete Data Safe - as it doesn't show up as a program. You need to go to the services.msc from the start menu and  then right click on the Data Safe running entries - to stop them and then to make sure they do not launch automatically. Then you can delete Data Safe using windows explorer in the Program Files directory. That did finally work for me.

Thanks... I don't t want to delete Dell Data Safe so I went into msconfig and disabled on the start-up menu hoping this would effect the same result.  But I'm still getting the buzz.  

Does anyone know if the buzzing is harmful to the computer?

I apologize for the inconvenience. Dell is aware of the problem and has a hotfix if you would like to continue to use Support Assist. You can find more on what Support Assist here on its community page. Go here * Under the "End User" tab, click "SupportAssist for PCs and tablets" * Download/save the file "aulauncher.exe" to your windows desktop * Run the file * Reboot when done * Download/save the hotfix from this share * Double-click the exe file. You should get a message saying “Successfully applied the hotfix, please reboot your system for the changes to take effect” Please let me know if you have any questions. TB

Worked for me. Thanks!

Thank you for this advice.

I have Windows 8.1 64 bit and had the same issues. This method resolved the issue for me.

Thank you for your post.

Thanks, please note the enduser tab shows as a hyperlink, but doesn't do anything.

In the end I searched for aulauncher.exe and just clicked on a few Dell software download links until one actually said it was aulauncher.exe.

Ran this, which said no updates and so I just applied the hotfix then rebooted.

Problem now solved, but I'm not at all happy with the time I wasted tracking down a solution to a problem caused by Dell.

I have already uninstalled Dell Support Assist & Dell Support Agent, and disabled Dell Diag Control Device & Dell Systems Analyzer Control Device on start-up.  I still have buzzing noise and have no desire to reinstall Support Assist and apply Hot Fix.

My advice to Dell is FIX THE PROBLEM!  My last two computers have been Dell but if this is the wave of the future, I will be looking elsewhere for future computing needs.

Thanks for the post LERL, it worked! 

Wow! So glad I checked. Exactly what I am experiencing. Shame on Dell.

Hi,

the link to the Hotfix-Download doesn't work. It leads to the same site again.

Pascal

SPAX9600,

The link to the Hotfix should be fixed. 

Thank you for the heads up.

TB

When is Dell going to push this fix out?  You pushed the buggy software out, why can't  you push the fix out?

At this point I see this as nothing more than malicious software engineered to make people replace their laptops. You have to dig deep to find the cause and it's as if Dell are in denial about it. A fix should have been pushed out by now.