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Zhivago_6927
1 Copper

CD/DVD DRIVE WORKS OCCASIONALLY

Hi 

I have a Dell Inspiron N5110 and upgraded to Windows 8.1 Pro and ever since I realize that my CD/DVD drive works sometimes.  At times it would not even open until I open Itunes or any music program.  Sometimes it even clicks or boots when Im not using it.  

An advise on how to solve this problem?

Thanks in advance.

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1 Reply

RE: CD/DVD DRIVE WORKS OCCASIONALLY

Hi Zhivago_6927,

Welcome to Dell Community Forum.

Click on this link to troubleshoot the issue you are facing with the optical drive: http://dell.to/1iwhBGE

Try updating the optical drive firmware. Click on this link for steps: 
http://dell.to/1kuC163

If issue still persists, run hardware diagnostics. Click on this link for steps: http://dell.to/Ohu88J

Please keep us posted on the results.

Thanks and regards.
Babita S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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