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February 7th, 2017 16:00

Camera issue with Latitude E5430

I got this laptop as a gift. It is running Win 10 upgraded from Win7.  

I was told that this laptop had no camera issues before.

I'm afraid to shut down my laptop because any kind of shut down/ restart may make my camera dysfunctional. I've been hibernating it for too long. And I also had to disable Windows update to prevent restarting.

At first, I did a simple restart to fix it. Sometimes it works, sometimes it doesn't.

It sounds like a random charm.

I do nothing special to fix it, and depend on pure luck to have it work.

My work is dependent on the video and the sound and I'm desperate for a definite solution.

Many helps for the help!

February 8th, 2017 05:00

Hi Anchie,

Thank you for writing to Dell Community Forum.

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

6 Posts

February 8th, 2017 08:00

Thanks for a quick reply!

I've already sent the info in a private message.

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