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Marco_Rossi
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Can't Create a Whole Disk Backup: New Inspiron 15R 5521

I recently bought a new Inspiron 15R 5521 preinstalled with Windows 8
and I have never powered it on because I want to make an entire disk backup
as it is in a "pure" state.

I removed its harddrive (Western Digital, 1 TB) from my laptop to connect
it to my desktop with 2 harddrives (one for system (Windows 7, 64 bit); the other
for data (2 TB)), but never started the installed system to prevent the system
from writing some system information into the Inspiron disk.
Instead I inserted a Windows PE CD embedded with Acronis True Image 2013.
I chose "Disk Backup". The Inspiron harddrive had 6 partitions.
The destination drive (where the image created was to be saved) was the 2-TB data disk.
Clicked "Finish" and writing Partition 1...done, 2...ok, .... 6 ok and
"Backup Process Failed!" at the final stage.
The final stage seems to be a partition layout.
BTW the Acronis backup system has an option "Ignore Errors" (force complete).
I gave it a try too, but the image created was incomplete with only 4 partitions.
Macrium Rescue Disk is a similar one but with no ignore error option.
I also tried this and failed at the final stage. No image created.
The error message was "Unable to read from disk".
Both the Inspiron disk and the destination drive happened to be Western Digital ones.
I tried Western Digital Lifeguard checker on each and found no bad sectors.

Otherwise perhaps is that a trick or technology to lock disks?

Help would be appriciated.

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8 Replies
8 Krypton

Re: Can't Create a Whole Disk Backup: New Inspiron 15R 5521

Does your system have the mSATA caching drive?

If it does, you're going to have to make the system image with the hard drive mounted IN the system - this is a type of RAID array (Intel RST) that requires BOTH drives to be present in order to function.

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Re: Can't Create a Whole Disk Backup: New Inspiron 15R 5521

Hmmm Not sure that if the mSATA being present in the system would present a problem of it not being there while the drive was mounted in another system to make a complete disk image from.

Remember the mSATA is exactly as it states, it's a caching drive it learns what files are being accessed (Intel Smart Response Technology) the most and keeps it in it's faster memory for access later on, it really does not need to be present as that information in a whole also happens to be stored on the Hard Driver itself.

Fact here is that the Raid Mode is set to iRST (Intel Rapid Storage Technology) it's Not Raid 0 or Raid 5 or Raid 10.  There is no striping, nor is there any parity drives present. Thus, the data is not spread across multiple drives for redundancy. All of these would be valid reasons why in systems which are true Raid 0, 5 10 or some flavor there of consisting of striped data and parity drives for redundancy need to be in a cohesive state to make a full disk image.

Same reason whey Dell support sometimes suggest users having issues with the mSATA to reset the Raid Mode in BIOS to ACHI and the system will still boot there after, there is no rebuilding of data necessary that needs to take place before hand.

With that said... it may be an issue with the imaging software as it may not be configured correctly for dealing with the GPT partitions which the newer Windows 8 Drives are built on, these are not the common MBR partitions that older Windows OS's used.

That may be an avenue to research.

Just my thoughts...

Cheers

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Marco_Rossi
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Re: Can't Create a Whole Disk Backup: New Inspiron 15R 5521

Now I used a harddrive managing program to look into the 6 partitions:

WDC WD10JPVT

GPT

Partition #1:

Volume Label, ESP;

File System, FAT32, Primary;

Total Volume, 500.0 MB;

Description, Healthy.

#2:

Volume Label, DIAGS;

File System, FAT32, Primary;

Total Volume, 40.0 MB;

Description, Healthy.

#3:

Volume Label, (None);

File System, Unformatted, Primary (a Microsoft reserved partition);

Total Volume, 128.0 MB;

Description, Healthy.

#4:

Volume Label, WINRETOOLS;

File System, NTFS, Primary;

Total Volume, 500.0 MB;

Description, Healthy.

#5:

Volume Label, OS;

File System, NTFS, Primary;

Total Volume, 922.70 GB;

Description, Healthy.

#6:

Volume Label, INVALID! ("PBR Image"?);

File System, INVALID! (NTFS, Primary?);

Total Volume, 7.67 GB;

Description, I/O Error! Geometry Collapse!

My guess is the cause is #3 and/or #6.

Western Digital Lifeguard checker showed no error however...

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Marco_Rossi
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Re: Can't Create a Whole Disk Backup: New Inspiron 15R 5521

No, I'm using no RAID system.

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Marco_Rossi
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Re: Can't Create a Whole Disk Backup: New Inspiron 15R 5521

Is it the way it goes about Partition #6 (Invalid)?

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Re: Can't Create a Whole Disk Backup: New Inspiron 15R 5521

What hard drive management software did you use?  I'll run it against my Windows 8 HDD see what it reports back.

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Marco_Rossi
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Re: Can't Create a Whole Disk Backup: New Inspiron 15R 5521

Thank you for your response.

I used a MiniTool Partition Wizard bootable CD.

There seem yet not to be so many programs supporting GPT/UEFI.

Now I am also worrying about whether I can or not come back to my factory defaults by using this INVALID part. because I guess this is a recovery partition...

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Re: Can't Create a Whole Disk Backup: New Inspiron 15R 5521

No Problem.

OK I don't have the Minitool Partion Wizard bootable CD on hand, when I get the chance I'll create one give you exactly what it's reporting.

But in the meantime.

Using Windows 8 Command Line tool "Diskpart" here's what I see for my GPT/UEFI partitions and volumes.

DISKPART> list partition

 Partition ###  Type              Size     Offset

 -------------  ----------------  -------  -------

 Partition 1    System             500 MB  1024 KB

 Partition 2    OEM                 40 MB   501 MB

 Partition 3    Reserved           128 MB   541 MB

 Partition 4    Recovery           500 MB   669 MB

 Partition 5    Primary            921 GB  1169 MB

 Partition 6    Recovery             8 GB   922 GB

DISKPART> list volume

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     D                       DVD-ROM         0 B  No Media
  Volume 1     C   OS           NTFS   Partition    921 GB  Healthy    Boot
  Volume 2         ESP          FAT32  Partition    500 MB  Healthy    System
  Volume 3         WINRETOOLS   NTFS   Partition    500 MB  Healthy    Hidden
  Volume 4         PBR Image    NTFS   Partition      8 GB  Healthy    Hidden

 

Soon as I get a chance to build the Partition Wizard I'll post back.

Cheers

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