I can't insert my headpohone-microphone into the headset port. My headphone is like the one use in smartphones, its divided in 4 parts. I'm afraid if I push harder (and I think I'm alredy being quite rude) my laptop might be damage.
Why I can't insert it?
My laptop is a Inspiron 15, 5000 series. Is only 3 days old.
We’re listening. We’ll surely try and assist. We request you to connect a different headphones and check if you are facing the same trouble. Please check if there is any dust particles or any external objects in the port and we’d appreciate if you can send a clear picture of the port, so that we can check if the port is damaged.
Hugo, thank you for sharing the images. Please share the service tag, registered name on the account and your email address, so that we can check the details and let you know with the available options. To send a private message, click on my name and select ‘Send private message’.