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Can't install My Dell and run diagnostic tests
I have had problems since February with this laptop. Basically, after months of downloading Fixits and Troubleshooters from Microsoft and running them, I've narrowed the problem down to Microsoft Office 2010 having some corrupted files. Unfortunately, Dell gave me a refurbished computer when they replaced my damaged Inspiron and I don't have the Office CD.
So, I thought the least I could do is try to see if Dell has any solutions, if they would have have some "key" information that would prove I had a legitimate copy of Office that came installed with this laptop.
But all diagnostic testing and support requires the use of MyDell. If you can't get that to work, there is no workaround. Finally, I got past the step of MyDell being installed but the diagnostic tests just go on and on and on. One was supposed to last 40 minutes and, here it is, 5 hours later and I still see a spinning disk, so to speak. So, I wonder whether MyDell was actually installed correctly.
I can't do anything without Office except to access the internet. I need to get this fixed and there are 14 Office 2010 updates that are waiting to be installed that fail every single day.
Any ideas?
ejn63
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June 7th, 2014 15:00
As long as you have your Office product key, you can easily download the Office 2010 installer.
http://office.microsoft.com/en-us/buy/using-your-office-2010-product-key-card-FX101853163.aspx
The Dell diagnostics don't require the my Dell - just hold the D key or press F12 at powerup to enter the diagnostic menu.
LizPullen
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August 21st, 2014 13:00
I don't have an Office product key, the Inspiron laptop came with the software preinstalled. How can I get a product key from Dell? I can't even get past the diagnostic tests!
Nancy_GE
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August 26th, 2014 16:00
Download and install Belarc Advisor [belarc.com]. As part of its very detailed report about your computer (both hardware and software), it will give you the product key. If Belarc notes that the key is an OEM version, you may have difficulty. If not, you're off to the races using ein63's link! Good luck.