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December 27th, 2017 05:00

Can't run Dell Power Manager

I installed Dell Power Manager 2.2.1 on a Latitude E7470 and its prompting me to install the DPM Component service and won't detect the battery.  I had to turn on the Dell.Command.PowerManager.Service & Dell CommandPowerManager.Service and set them to automatic but the program still won't find the battery.

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87.5K Posts

December 27th, 2017 06:00

Does the system setup (firmware) detect the battery?  F2 at powerup to check.  

What operating system is on the system?

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87.5K Posts

December 27th, 2017 07:00

Is this on battery, or with the adapter connected?

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53 Posts

December 27th, 2017 07:00

Battery information says discharging excellent 91%.  AC Adapter:  Not installed.  The Latitude E7470 is using Windows 10 Enterprise 64 bit.  

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