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newdeli
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Cannot find service tag -- rubbed off the bottom

I have an Inspiron 5000 with no service tag sticker.

The device won't even make it to the BIOS.

I've chatted with Online Support and called more than one Dell number, and none of the customer service people can actually provide customer service.

How can I get the service tag number off this laptop?  Under the battery is a white sticker with a 13 digit number, but the agents have told me this is a number for the battery itself.

Help?

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18 Replies
Moderator
Moderator

RE: Cannot find service tag -- rubbed off the bottom

MARK SATTERFIELD,

The only places that have the service tag location is on the bottom of the system or in the bios. If you purchased your system from Dell you can send me a private message with your name and email address as well as your phone number. I can then look up the information for you. Click on my name at the top to send me a Private Message.

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#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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newdeli
1 Nickel

RE: Cannot find service tag -- rubbed off the bottom

I purchased my system from Best Buy.

I've taken off the hard drive/memory cover,  and I do not see any serial numbers under these covers either.

Where else can I get this data?  Can you send me at least a link to the "1 year warranty" card?

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9 Rhodium

RE: Cannot find service tag -- rubbed off the bottom

Best Buy prints the serial number (service tag number) on the receipt.

If it's not there, go back to Best Buy - their computer system will have a record of the service tag in your customer purchase information.

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newdeli
1 Nickel

RE: Cannot find service tag -- rubbed off the bottom

Called, went to Best buy, called again, they claim they do not have the serial number nor service tag number.

Dell, can you send me a link that says I had a one year warranty on the laptop?

Thank you

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9 Rhodium

RE: Cannot find service tag -- rubbed off the bottom

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newdeli
1 Nickel

RE: Cannot find service tag -- rubbed off the bottom

Can someone provide an official 12 month warranty report?

A blog is not official

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9 Rhodium

RE: Cannot find service tag -- rubbed off the bottom

Simply look at your receipt from Best Buy.  New in box computers from Dell come with a 12-month, Best Buy supported warranty (i.e., problems go to Geek Squad/Best Buy for repair).

The box the system came in will also have the service tag on its label.  

It's odd that BB didn't post the service tag/serial on the receipt - was this an open-box/as-is purchase?  That's what it sounds like.  If it was a floor model, open-box, as-is purchase, it may not have a warranty at all -- only Best Buy can tell you, since that's where you purchased it.

You're asking questions of Dell -- when the service/support/warranty you purchased comes from Best Buy -- not from Dell.

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newdeli
1 Nickel

RE: Cannot find service tag -- rubbed off the bottom

I'm asking Dell, how can I get the service tag from this Dell machine that will not boot, where Dell put a tag that readily rubbed off.

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9 Rhodium

RE: Cannot find service tag -- rubbed off the bottom

You've been told there are two ways:  the label and the BIOS screen.

You purchased the system from Best Buy.  Your warranty and support are with Best Buy - not with Dell.  

If Best Buy can't provide the service tag or support, return the system to them for a refund.

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