pixelcheese
1 Copper

Cant contact Technical support.

  • I still have every warranty except POW but i cant seem to contact support. When i go and click contact technical support it states:
  • "The product is out of warranty and is eligible for the following support options: Solve the problem yourself with our free and easy-to-use online tools. Troubleshoot and Fix an Issue Interactive Support Agent"
  • Im confused because i seem to have warranty but on the tech support page its telling me that its out of warranty. Is there any way to fix this issue or other means for me to contact support? I badly need help since there's a problem with my Hard drive and is causing my laptop to bsod frequently. Thanks you.
  • Service Start date (GMT time zone) End date (GMT time zone)
  • POW (Parts Only Warranty) January 28, 2016 April 29, 2016
  • DP4 January 28, 2016 January 29, 2017
  • ProSupport for IT Tech April 02, 2016 March 28, 2017
  • NBD (Next Business Day on-site) April 29, 2016 April 24, 2017
  • ProSupport for Software - Cirrus SW Download January 28, 2016 April 29, 2017
  • ProSupport for IT Tech January 29, 2017 April 29, 2017

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4 Replies
LSUFAN51
5 Rhenium

RE: Cant contact Technical support.

I'd suggest you try one of the phone numbers in link below. Hopefully one of the Dell reps on this forum see your thread and be a help to you.

www.dell.com/.../Dynamic

pixelcheese
1 Copper

RE: Cant contact Technical support.

Besides calling them on the hotline are there other ways to contact them online? Like submitting a ticket or other means to chat with support.

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9 Rhodium

RE: Cant contact Technical support.

Not until you get the warranty issue sorted out, which requires a voice phone call.

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Moderator
Moderator

RE: Cant contact Technical support.

Hi PIXELCHEESE,

If you are yet to contact support, kindly private message me the service tag and your contact details and I shall verify the details for you. Also, kindly advise the exact issue with the HDD and BSOD you encounter.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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