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gilbert13
Copper

Cant wake up from Sleep

Hi All,

   My boss just bought a XPS 15 9550 last September.  There are a few cases each week that it does not wake up from sleep.  All drivers are up to date.  I did an online check with Dell for hardware check and all seems fine.

The computer goes into some state that the screen is black, the computer is running and there is nothing else but holding the power button down to restart it.

It's frustrating. 

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1 Reply

RE: Cant wake up from Sleep

Hi,

Thank you for writing to us!

We would like to apologize for the inconvenience caused.

In this case we would suggest you to update the BIOS to the latest version. Also update the chipset drivers on the system ( un-install -> restart system -> install ).

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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