Card Reader

Hi Manu Shandilya,

Please follow the steps below to run the test on Card reader on the system.

1.       Open the link http://dell.to/14YjKb2

2.       Select ‘Hardware’ under ‘Let's diagnose your issue’.

3.       Select ‘Card reader’.

4.       Click on ‘Run Diagnostics’ button.

5.       Let me know if the results.

Also, please check if you find the card reader under ‘Universal Serial Bus Controllers’ in device manager.

Hi Ravi

In Device Manager Under 'Universal Serial Bus Controllers’ there in no Card Reader ?

 I tried Card reader Diagnostics in Dell website and failed again • Why ? There is a Card Reader Slot in laptop. I again tried to install driver, again Failed ??

Please also look in Failed Instillation Log File

: [04/24/14 21:10:53] Update Package Execution Started [04/24/14 21:10:53] Original command line: "G:\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a.EXE" [04/24/14 21:10:53] DUP Framework EXE Version: 3.0.93.1 [04/24/14 21:10:53] DUP Release: 1FPF5X00-00 [04/24/14 21:10:53] Intializing framework... [04/24/14 21:10:53] logo.png [04/24/14 21:10:59] User Command: attended [04/24/14 21:10:59] DUP Capabilities Value: 16777215 (0xFFFFFF) [04/24/14 21:10:59] DUP Vendor Software Version: 6.1.8400.39030 [04/24/14 21:10:59] Local System/Model Compatible with this Package? Yes [04/24/14 21:10:59] Local System OS Version: 6.2.0.0 [04/24/14 21:10:59] OS Compatible with this Package? Yes [04/24/14 21:10:59] Local System OS Language: EN [04/24/14 21:10:59] Language Compatible with this Package? Yes [04/24/14 21:11:00] Identified Behavior : attended [04/24/14 21:11:00] Temporary payload log file name: C:\ProgramData\dell\drivers\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a\DUP3356.tmp [04/24/14 21:11:00] Translated Command Line : Setup.exe /v" LOGFILE="C:\ProgramData\dell\drivers\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a\DUP3356.tmp"" [04/24/14 21:11:00] Path : C:\ProgramData\dell\drivers\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a [04/24/14 21:11:00] Identified Behavior : attended [04/24/14 21:11:02] Append Vendor Software Log: C:\ProgramData\dell\drivers\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a\DUP3356.tmp [04/24/14 21:11:02] --- Start of Vendor Software Log --- [04/24/14 21:11:02] --- End of Vendor Software Log --- [04/24/14 21:11:02] Vendor Software Return Code: 3 [04/24/14 21:11:03] logo.png [04/24/14 21:11:03] Name of Exit Code: DEP_SOFT_ERROR [04/24/14 21:11:03] Exit Code set to: 3 (0x3) [04/24/14 21:11:03] Result: FAILURE [04/24/14 21:11:49] Name of Exit Code: DEP_SOFT_ERROR [04/24/14 21:11:49] Execution terminated at date-time 04/24/14 21:11:49 [04/24/14 21:11:49] ###### ???[04/24/14 21:45:23] Update Package Execution Started [04/24/14 21:45:23] Original command line: "G:\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a.EXE" [04/24/14 21:45:23] DUP Framework EXE Version: 3.0.93.1 [04/24/14 21:45:23] DUP Release: 1FPF5X00-00 [04/24/14 21:45:23] Intializing framework... [04/24/14 21:45:23] logo.png [04/24/14 21:45:26] User Command: attended [04/24/14 21:45:26] DUP Capabilities Value: 16777215 (0xFFFFFF) [04/24/14 21:45:26] DUP Vendor Software Version: 6.1.8400.39030 [04/24/14 21:45:26] Local System/Model Compatible with this Package? Yes [04/24/14 21:45:26] Local System OS Version: 6.2.0.0 [04/24/14 21:45:26] OS Compatible with this Package? Yes [04/24/14 21:45:26] Local System OS Language: EN [04/24/14 21:45:26] Language Compatible with this Package? Yes [04/24/14 21:45:27] Identified Behavior : attended [04/24/14 21:45:27] Temporary payload log file name: C:\ProgramData\dell\drivers\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a\DUPBD40.tmp [04/24/14 21:45:27] Translated Command Line : Setup.exe /v" LOGFILE="C:\ProgramData\dell\drivers\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a\DUPBD40.tmp"" [04/24/14 21:45:27] Path : C:\ProgramData\dell\drivers\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a [04/24/14 21:45:27] Identified Behavior : attended [04/24/14 21:45:29] Append Vendor Software Log: C:\ProgramData\dell\drivers\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a\DUPBD40.tmp [04/24/14 21:45:29] --- Start of Vendor Software Log --- [04/24/14 21:45:29] --- End of Vendor Software Log --- [04/24/14 21:45:29] Vendor Software Return Code: 3 [04/24/14 21:45:30] logo.png [04/24/14 21:45:30] Name of Exit Code: DEP_SOFT_ERROR [04/24/14 21:45:30] Exit Code set to: 3 (0x3) [04/24/14 21:45:30] Result: FAILURE [04/24/14 21:45:32] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Chipset_Driver_1FPF5_WN_6.1.8400.39030_A01a.txt

Please let me know what to do now . Manu

No Dear,

There is NO Card Reader Driver in HDD.

Tell me something else. How to extract Driver file if it is not install ?

Hi Manu Shandilya,

Dear Mr. Ravi

As I mention in my earlier post,

Diagnostics results of the Card Reader show "NO MEDIA" ?

and I did PC CHECKUP also, In PC Checkup all results are OK ??

What is the problem, I can't understand ? Did you ??? OR somebody else ?

Where can I send you screen shot ?

Manu

Hi Manu Shandilya,

I would suggest you to insert a memory card with data in it and run the diagnostics on the memory card.

Dear Mr. Ravi

I did that already, but failed, I do not want to waste too much of

your time, so please tell me all the remedies together, (i.e. first

do this, if failed do this and so on )

I will do everything one by one, I hope you understand.

Manu

Hi Manu Shandilya,

I’d suggest that you update BIOS, chipset and card reader driver on your computer to check for issue resolution.

Please enter your service tag # on the link below and click on ‘Get drivers and downloads’then download the BIOS from BIOS section and chipset from chipset section onto the system and install it.

http://dell.to/18r60nI

If the system still is not able detect the card reader. I would suggest you to restore the system to factory state using the steps mentioned below if the operating system is Windows 8.

Please perform the following steps to restore the system back to factory state.

1. Plug in the AC adapter.

2.  Point to the right hand corner of the screen to bring up the charms bar.

3.  Click Settings.

4.  Select ‘PC settings, In the PC settings window, select ‘General’.

5.  Once “General is selected, on the right side scroll down to click on ‘Restart Now’ under Advanced settings’

6.  In the next screen click on ‘Trouble shoot’.

7   Click theDell Backu.p and Recovery icon.

8.  The system restarts and comes back up, click ‘Next’ on the Dell Backup and Recovery Screen.

9.  The system would be checked to see if the smart repair option can fix the issue, click ‘Next’ once this is done.

10. You will be prompted to select the backup to be used, click the factory image option or select from one of the backups. Click Next.

11. You will be prompted to back up your files, if needed do so by selecting the option ‘Yes, backup my personal files’ (Make sure to have an external backup hard drive handy.) or select No, Erase my files.

12. The system goes ahead and completes the restore of the operating system. Click Restart when prompted.

13. Follow the on-screen instructions to setup the system with windows.

Note: Please backup your files before following the steps above to recovery to factory state.

If the operating system is windows 7 please refer to the link below.

http://dell.to/gB7c4b

Please let me know if this helps.

Thanks for your help Ravi,

 Card reader start working now but a new problem arise,

now the webcam is stop working, I downloaded the driver " Dell Webcam central"

from dell website everything is OK but webcam is not switch on. When I start

the webcam the software start but there is no light and camera is not switch on ?

 I downloaded webcam central earlier also and my webcam was working fine

before I RESET as you informed me.

 What to do now ??

Hi Manu Shandilya,

I would like you to check the webcam through Skype or any other camera software. If the webcam is not getting recognized in the Skype or webcam software, please follow the steps mentioned below for refreshing the drivers for webcam. 

1. Open ‘Device Manager’ by clicking the Start button  . In the search box, type ‘Device Manager’, and then, in the list of results, click ‘Device Manager’.
2. When the device manager pops up, in the list please check for ‘Imaging devices’.
3. Under ‘Imaging devices’ check if you are finding webcam.
4. Right click on the webcam available and click on ‘Uninstall’.
5. Do not check the box which says delete the software and click ‘OK’.
6. Restart the system and check for issue resolution.

Please let us know if this helps.

Hi Ravi

Thanks again. Everything is working now, Thanks again for your help.

Manu