lordroco
1 Nickel

Case splits open near the hinge when the lid is opened

I have a Inspiron 15 7559 and when i open the lid, the case starts to pull apart near the left hinge. Does any else have this problem or know to to fix it?

I had something similar happen with an old Toshiba laptop years ago.

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5 Replies
LSUFAN51
5 Rhenium

RE: Case splits open near the hinge when the lid is opened

It's very unfortunate you're experiencing this kind of problem with the computer but Dell has a laptop hinge policy listed at the top of the forum.

Dell Laptop Hinge Policy - General Hardware - Laptop ...

EDIT:

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LSUFAN51
5 Rhenium

RE: Case splits open near the hinge when the lid is opened

Now, I'd suggest you still contact Dell Technical Support in the link below or in your region and state your case to them. What do you have to lose? Yes or no to free or discounted  repairs. Good luck.

Contact Information | Dell US

lordroco
1 Nickel

RE: Case splits open near the hinge when the lid is opened

Problem solved - It seems a few people have had this issue

I removed the back (just one screw) and the screws at the hinges were completely loose - tightened them and voila

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Saltgrass
4 Ruthenium

RE: Case splits open near the hinge when the lid is opened

I will keep that in mind if it happens to me.  Was there any thread lock (blue stuff) on the screws?

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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lordroco
1 Nickel

RE: Case splits open near the hinge when the lid is opened

Nope, not at all - the screws were pretty much falling out

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