During the three months that I've been using this laptop, the bottom half (keyboard) has gradually been warping diagonally.
The front right rubber foot now clears my desktop by about 2mm, so that pressure on the wrist pad causes an annoying rocking motion.
Whenever I use it on a flat surface now, I need to put some sort of shim (like a couple of beer coasters) under it to stop the rocking.
This is yet another minor—but irritating—problem I've had with this $1300 machine.
—Not really good enough DELL. Sorry, but you've lost me as a future return customer.
The DELL agent in India ignored my complaint about the warping case.
Didn't seem to know anything about it, and/or had never heard of this issue from any other user.
I can't believe that mine's the first ever DELL laptop to have this problem—more than likely an appropriate response wasn't printed on his cheat sheet?
—Does the DELL warranty cover warping of the case?
wow, its been a WEEK, and no online DELL rep has replied your issue. SAD....
what can we say about DELL forums - "the self-service here is excellent" ???
I have also noticed and i´am becoming very alergic to these copy&paste questions very often not related to problem customer describes.... second help we are given is... silence....
I beleive true support is present only in UK&US, but rest of us are doomed by outsourced help from india aka copy&paste "professionals"...
Can't speak for USA/UK but here in Canada we get telephone tech support from Mumbai. They could do an OK job if it were not for their penchant for passing the buck back and forth between divisions