Virtualkiller13
2 Bronze

Change Service Tag

Hello... I recently replaced a Main board in a Dell Inspiron. However I entered the incorrect service tag, now I need to change it. Can anyone help me please??

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10 Replies
Anonymous
Not applicable

RE: Change Service Tag

Hi,

Thank you for writing to us!

Unfortunately you will not be able to change the service tag to the system at any given point in time.

Kindly private message the service tag and email address.

Thanks

Robin

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Virtualkiller13
2 Bronze

RE: Change Service Tag

I know it can be changed, I have seen on Youtube. I know Dell technicians carry a special CD with them.

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Anonymous
Not applicable

RE: Change Service Tag

Hi,

The service tag cant be changed unfortunately .

Thanks

Robin

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Mikie19598
3 Silver

RE: Change Service Tag

here click on this link and download this from dell

www.dell.com/.../DriversDetails

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Virtualkiller13
2 Bronze

RE: Change Service Tag

Hello, 

Yes I have downloaded it,

It is the Dell Client Configuration Toolkit

How to use it

Thanks

Sunny

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peekay34
2 Bronze

RE: Change Service Tag

Install the software first 

Go to C:\program files\Dell\Command Configure 

If 64 bit OS go to x86_64

If 32bit go to x86

Go to sub dir HAPI enter hapiinstall.bat 

This will install the software to control\Access the BIOS

then go back one dir  

type cctk --asset then the asset name 

IE CCTK --asset=12345678

Virtualkiller13
2 Bronze

RE: Change Service Tag

Hi Peekay34. I am having some issues could you please guide me. I am unable to change the service tag. please help

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Virtualkiller13
2 Bronze

RE: Change Service Tag

It is not working am I supposed to do that on command line? could you please provide a video?

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Virtualkiller13
2 Bronze

RE: Change Service Tag

It does not work... please someone could help me.

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