liddelk
1 Copper

Changing Laptop keyboard mapping settings

Hi, I bought a

Inspiron 7568 2-in-1

late last year. I noticed that when I hit certain keys like the quote ' and doublequote '' keys they don't actually display on the screen until I the next key. Plus if I certain combinations like quote plus a c I get this displaying ç Seems like the keyboard is mapped to a foreign language - perhaps French. How do I get it to behave like a proper English speaking keyboard. I've searched through the settings for hours and haven't managed to find a setting. My Language is set to English (united kingdom).

Please help

Kim

0 Kudos
3 Replies
Moderator
Moderator

RE: Changing Laptop keyboard mapping settings

Hi Kim,

What is the current OS installed on the system?

Check the keyboard layout and ensure it is set to English - http://bit.ly/1bAbmUd

Update the BIOS - http://dell.to/1U7TiXG - restart the system and check again.

Create a new local admin account and check - http://bit.ly/1JoFhcw

Restart the system in safe mode and check - http://bit.ly/1LHcO2c

Write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Keep us updated.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
liddelk
1 Copper

RE: Changing Laptop keyboard mapping settings

Hi Rishi,

I worked it out just after I posted this. My keyboard was set to 'US international' mapping. I changed it to 'US' and that fixed it.

No offence but your response is a bit over the top. It was always just a layout issue. I couldn;t find where to change it.

Nothing to do with BIOS and safe mode and your other suggestions. You should always look for the simple solutions first as a support person.

Kim

0 Kudos
Moderator
Moderator

RE: Changing Laptop keyboard mapping settings

Hi Kim,

Thank you for the update.

Glad to hear that your issue has been sorted out!

Well, as to my response, I thank you for the feedback. 

What I tend to do in each case is to provide a detailed response which includes all possible steps for any customer to try from simple to complicated, so that they do not have to wait for me / any other user to respond and provide the next required step. This helps save loads of time.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos