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Charging Issue

I just experienced a charging issue with my Dell XPS 14 laptop, it's flickering from white to yellow and I was wondering what the problem was. I shut down my laptop and it said "The battery is temporally disabled." I am not sure what the problem is. 

Thanks 

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4 Replies
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Anonymous
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RE: Charging Issue

Hi,

Thank you for writing to us!

We would suggest you to reboot the system and tap the F2 key on the keyborad which would bring up the BIOS on the screen in which we would like you to check the battery health and adapter type to see if you get any errors.

If you have a know good adapter kindly connect and check the same as well.

Kindly private message the service tag and email address.

Thanks

Robin

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RE: Charging Issue

robin,

doesn't say anything for the battery health

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4 Beryllium

RE: Charging Issue

Hi,

What is the adapter status?

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: Charging Issue

I sent the info to Robin's private messages. And, it takes you guys forever to answer. So, you can just not reply to this anymore.

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