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Chrome OS is missing or damaged - recovery USB stick resulted in: An unexpected error has occurred

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Got my grand-niece a Dell ChromeBook for Christmas a year ago - no problems at all.

Her grandmother bought a Dell ChromeBook a few months ago and today she got the "Chrome OS is missing or damaged ..." screen.  

I followed the instructions and created a recovery drive (using my MacBook) and after a few seconds I see "An unexpected error has occurred..."

Looks like she has warranty coverage on it, does it look like a hardware problem?  Anything else I can try?  

Going to make another recovery drive using a different brand of USB and creating it on my wife's Windows 10 laptop - just in case...

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RE: Chrome OS is missing or damaged - recovery USB stick resulted in: An unexpected error has occurred

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I have found out that my Dell Chromebook will do this if I let the battery completely drain. The resolution is to plug it into the a/c adapter and then subsequent ally continue to reboot it about 30 times until it will boot up. Then once it boots up let it charge and it will not do it again unless I let the battery complete drain. The laptop does go into sleep mode when it is low on power if left on, but I have found this to happen when I completely drain the battery. It must be a glitch in the OS for every time I have done this I have been successful in restoring the laptop.

Sam

Own: Dell Chromebook 11, Alienware M11xR2

   

Forum Member since 2004

"If your issue was resolved, please click  Yes ".

#idoNOTwork4Dell

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2 Bronze

RE: Chrome OS is missing or damaged - recovery USB stick resulted in: An unexpected error has occurred

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Oh Well - it's going back to the shop.

Had a chat with Dell Support and that was what they said to do

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RE: Chrome OS is missing or damaged - recovery USB stick resulted in: An unexpected error has occurred

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I have an Acer Chromebook, but don't use it a lot.

Try your luck at http://www.dell.com/support/home/us/en/19/Products/laptop/chromebook

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5 Tungsten

RE: Chrome OS is missing or damaged - recovery USB stick resulted in: An unexpected error has occurred

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I have found out that my Dell Chromebook will do this if I let the battery completely drain. The resolution is to plug it into the a/c adapter and then subsequent ally continue to reboot it about 30 times until it will boot up. Then once it boots up let it charge and it will not do it again unless I let the battery complete drain. The laptop does go into sleep mode when it is low on power if left on, but I have found this to happen when I completely drain the battery. It must be a glitch in the OS for every time I have done this I have been successful in restoring the laptop.

Sam

Own: Dell Chromebook 11, Alienware M11xR2

   

Forum Member since 2004

"If your issue was resolved, please click  Yes ".

#idoNOTwork4Dell

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2 Bronze

RE: Chrome OS is missing or damaged - recovery USB stick resulted in: An unexpected error has occurred

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Dell web site is pretty thin on support.  It is looking like a hardware problem to me....

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RE: Chrome OS is missing or damaged - recovery USB stick resulted in: An unexpected error has occurred

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While I was making another recovery drive on a windows laptop I rebooted the ChromeBook many times to no avail.  And the recovery drive created on a Windows laptop was not any better than the one created on my MacBook.  Stronger suspicions of a hardware problem.  

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2 Bronze

RE: Chrome OS is missing or damaged - recovery USB stick resulted in: An unexpected error has occurred

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Oh Well - it's going back to the shop.

Had a chat with Dell Support and that was what they said to do

View solution in original post

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RE: Chrome OS is missing or damaged - recovery USB stick resulted in: An unexpected error has occurred

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Nice one! I had exactly the same issue after draining the battery. Nothing else worked, but your solution was spot on! Saved me returning it. 🐵

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