It's a real shame when customers who paid for a warranty and customer service have to rely on "online chat services" or "forums" to solve their issues (when these issues are solved by the customers, rather than by techies).
If that's the case, then why pay or be charged for a warranty and/or customer service in the first place?
It's the American way, Baby! Rome fell! Who's next?
Keep fighting Dell, I did and they Replaced my 1525!
Have you tried Ubuntu Linux?
I have been using Ubuntu for 3 years now!