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Conundrum - hard drive failed, what should I do ?
The XPS M1530 I have ordered arrived promptly this Wednesday. Unfortunately, the hard drive stopped working after a couple of hours. I called Tech support and they agreed to send a new hard drive by courier on Friday.
The hard drive did not show up. I got several calls from Dell and was given 2 options:
- Dell does not have the HDD (320GB 7200RPM) in stock, I can wait till they do, but they can not give me any time frame as to when.
- They can order a replacement brand new computer for me with exactly the same specs, this will arrive within 10-14 days. This offer is only valid for today. I was also told that the 7 days return policy would hold for the replacement computer as well.
I know this sounds odd, but this is all the information I have. I took the second option, but I would appreciate some advice. What should I do ?
- Should I return the computer ?
- Should I wait for a replacement ?
- Should I insist on getting a replacement hard-drive (perhaps with lower specs) ?
Thanks