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Cracking sound from the right hinge of inspiron 15 5547

I bought an Inspiron 15 5547 8 months back and is currently out of warranty . It had been working just fine untill recently, all of a sudden  I am hearing a cracking sound from the right hinge every time I open and close the laptop. Despite numerous calls to the customer care department there has been no proper response. Looks like numerous people have been suffering from the same problem, which clearly reflects on the inferior designing/ components used. It is also very disturbing that a trusted brand like Dell has let down on it's customers . It would be deeply appreciated if the laptop is replaced. 

Has anyone managed to get this problem sorted?

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