Check it out.... If you have upgraded to 32 bit windows 7 I have found a solution! I was web surfing today on the creative website forums and I found this topic. Check it out:
Just follow the steps on there, basically install the latest driver from dell, reinstall the sb audigy advanced mb software via the link, restart computer, use one of the mirrors to download the recommended file. open it and install the setup, and restart again. By then you should be able to use the Audio Center once again!!!
I have exactly the same problem on aDell XPS 430 system: After upgrading from vista to windows 7 the "Soundblaster Audigy advanced MB" software could be installed from CD and also activated with the Creative license key, but the creative audio center aborts with "cannot find supported devices".
I reported this to the Dell eMail-Support, but their only reaction was that they sent me a contact of the "Presto"-software service which involves costs. Some years ago there were the same problem with audigy when migrating from XP to Vista. At that time Dell delivered an upgrada package at no charge. So it should be up to Dell to delivere a patch also in this case.
1. The "Presto"-software service gave me the information, that there will be no patch from Creative oder Dell for the "Soundblaster Audigy advanced MB"-Software because of "new features" in Windows 7 (without specifying these features).
2. I found an alternative: The "SRS Audio Sandbox" generates surround sound effects similar to Creative EAX. A 30 day trial can be downloaded here:
Sorry to say, No. Dell does not care about this issue at this time. They just have not got on board with the idea that many users simply cannot afford to buy new computers because a new OS has come out. The tech support is sub-standard, at best. I have repeatedly discussed the Windows 7 compatibility issues and finally gave up. To them it all about sales, not customer support, especially if you have upgraded a machine you purchased with a new OS.
I do not know what it will take for them to get caught up to Win 7 but they better hurry because Win 8 is on the way and I can see a whole new mess of driver and software compatibility issues not with just Dell but all computer manufacturers who are not paying attention.
It is now January 8, 2012. And I have made a 2 hour search on the Internet to find a solution to this problem. Is it possible that someone found a solution or workaround that I could not find?
When you consider that a complex piece of software as Windows works fine after going from XP > 7 why is it so difficult for DELL / CREATIVE LABS to do their comparably small bit or at least assist in the application of workarounds.We are the ones who complain. How about the 100.000s worldwide who are sold short?
Why do brands like these degrade theirselves in this manner?. I will make sure that people know and warn them against the weaknesses of these suppliers.
Even worse is that I purchased the Sigmatel software - the Sound Blaster Audigy Advanced MB - from Creative Labs directly. I have not yet received relply to my email. I will keep you posted.