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JRandy
1 Copper

Cursor jumps only when typing emails

We have a Dell XPS 15z.  It has had two issues.  First an internet connectivity issue solved when we got a new router from Verizon.  But now, when we type an email, the cursor jumps to the top and we have tried to disable to touch pad with no success.  We don't have this issue when typing in elsewhere, e.g., Word.  This is driving my wife crazy and it would me also if I used that laptop.  Please help.

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Re: Cursor jumps only when typing emails

Hi JRandy,

I am sorry about the situation. Updating BIOS and touchpad driver should resolve the issue. Please click on the link below to update the drivers:

BIOS: http://dell.to/1afro0Z

Note: While flashing BIOS connect the Ac adapter and make sure the battery has minimum 15% charge as this needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop.

Touchpad: http://dell.to/18QXiTQ

Restart the system after the touchpad update and check. Also check if the cursor jumps with an external mouse connected.

Reply with the status to assist you further.

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
#iwork4Dell
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