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jhmblvdd
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Cursor scrolls on its own across desktop and you cannot control it

Dell 15 XPS 9550, Windows 10 64 Bit. I started having issues immediately around controlling the cursor of the trackpad (precision). On boot the cursor is impossible to control. It floats across the desktop and makes random movement. I tap on the trackpad, try to get control of it but it doesn't respond. If I then open an app, or webpage by using keyboard and get the cursor onto the app or webpage I seem to get more control, but on the desktop it's just impossible to scroll or select anything. This makes it almost impossible to work, it's annoying and distracting, and recently, become worse. I've updated BIOS, chipsets, ran diagnostics, everything that I can and still the issue is not resolved. This is an expensive machine, and now the second Dell Laptop that I've had problems with. I hope Dell addresses this. 

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RE: Cursor scrolls on its own across desktop and you cannot control it

Hi jhmblvdd,

Thank you for writing to Dell Community Forum.

Does this occur when you boot into safe mode and what happens when an external mouse is connected?

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

DELL-Akshatha M
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