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James2k
2 Iron

Cypress Touchpad driver XPS 15z Windows 8 (Workaround Solution)

Where is the Windows 8 Cypress TrackPad Driver for the XPS 15z?

Problem: Before upgrading to Windows 8 the Windows 8 Upgrade Assistant would of forced you to removed the Cypress TrackPad Software and Driver before upgrading. After upgrading your XPS 15z to Windows 8, you will then notice that there is no Cypress TrackPad Driver on the Dell Drivers and Downloads Site for the XPS 15z under the Windows 8 section. Instead there is only a Windows 7 Driver.

Dell have quietly marked the A06 2.3.6.26 Version of the Cypress TrackPad driver as Windows 8 compatible but trying to install the A06 Cypress TrackPad Driver normally will give you a incompatibility error like the one below, this is due to the Setup.exe file. A workaround to solve this problem is to perform a manual install of the Cypress TrackPad driver by following the instructions in the answer thread below (see link

This is what will be displayed if you try to install the A06 Cypress TrackPad Driver on the XPS 15z through its normal Setup.exe. The error is slightly misleading as the driver itself works under Windows 8, but for whatever reason Windows 8 identifies the software installer as incompatible and blocks the installation.

To get around this, you can bypass the normal Setup Executable and install the driver and software manually:

http://en.community.dell.com/support-forums/laptop/f/3518/p/19473174/20216716.aspx#20216716

Note: The Windows 7 Driver is listed Windows 8 compatible you can confirm this by checking the driver details and clicking the compatibility tab. The issue being Windows 8 will block the normal Cypress Setup.exe from running due to its software incompatibility checks, this is slightly misleading as the driver itself is completely functional under Windows 8. This issue has been reported to Dell and hopefully will be corrected soon.

If this solution worked for other XPS 15z owners let me know by replying to the thread! If you have any problems or questions feel free to respond to the thread.

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82 Replies
VerifyFX
1 Copper

Re: Cypress Touchpad driver XPS 15z Windows 8

thanks for downloading tips 😄

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kahan93
1 Copper

Re: Cypress Touchpad driver XPS 15z Windows 8

hey,

This post will not resolve your issue but i am also about to update. will this mean that if i do update, the problems i will face is that i will not have a multi- functional touch pad?

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kahan93
1 Copper

Re: Cypress Touchpad driver XPS 15z Windows 8

also everything else it asks to re-install, how would you do that?

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Anonymous
6 Gallium

Re: Cypress Touchpad driver XPS 15z Windows 8

But in my XPS 15Z,UPGRADE Assistant showed that Cypress keypad is compatible.I am yet to complete the upgrade.

..If Gestures are not working,we should report it to dell.

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James2k
2 Iron

Re: Cypress Touchpad driver XPS 15z Windows 8

When I did my upgrade my install told me to uninstall the Cypress Touchpad Software as it was incompatible. I had been running the 2.36.6.26 version which is the latest Windows 7 driver for the touchpad that I am aware of.

Now in Windows 8 I cannot install the Cypress touchpad driver because it will constantly keep stopping me from doing it due to incompatibility. So in Windows 8 my XPS 15z does not have any touchpad driver, it is only using the basic one built into Windows 8.

So no gestures aren't working because there ins't a driver!

For the XPS 15z in the drivers and downloads section there is no Windows 8 driver for the trackpad, so I attempted to install the Windows 7 driver after the upgrade, even though the installer forced to me to removed it. After running the exe to extract the driver the installer stops with:

 

Attempt to get more information:

Can't install. No driver.

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Anonymous
6 Gallium

Re: Cypress Touchpad driver XPS 15z Windows 8

Yes ..You are right..In my compatibility report too,Cypress Touchpad 2.3.6 is not compatible but Default driver is showing as compatible..

It's a pity that Dell is not releasing suitable trackpad drivers for premium Laptops like XPS 15Z while Inspiron series [Budget Laptops] are receiving update for every Drivers,even trackpads..

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BlackPie
1 Nickel

Re: Cypress Touchpad driver XPS 15z Windows 8

You guys should give a try to the Cypress driver release for the XPS-13, version 2.5.052

XPS 15z  BIOS A12 │Intel Core i7 2620M8 GB │ nVidia GeForce 525M│ 256Gb SSD │ Windows 7 Home Premium SP1 X64

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Anonymous
6 Gallium

Re: Cypress Touchpad driver XPS 15z Windows 8

Donot try XPS 13 Cypress drivers.They donot work.Try the below methos.It really works

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James2k
2 Iron

Re: Cypress Touchpad driver XPS 15z Windows 8

I tried it, it installed OK and the software works but my touchpad is now completely disabled, despite all settings saying its on. Following the restart after installing the software my touchpad was completely off. I've since uninstalled so the touchpad at least worked.

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