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Cypress Touchpad driver XPS 15z Windows 8 (Workaround Solution)
Where is the Windows 8 Cypress TrackPad Driver for the XPS 15z?
Problem: Before upgrading to Windows 8 the Windows 8 Upgrade Assistant would of forced you to removed the Cypress TrackPad Software and Driver before upgrading. After upgrading your XPS 15z to Windows 8, you will then notice that there is no Cypress TrackPad Driver on the Dell Drivers and Downloads Site for the XPS 15z under the Windows 8 section. Instead there is only a Windows 7 Driver.
Dell have quietly marked the A06 2.3.6.26 Version of the Cypress TrackPad driver as Windows 8 compatible but trying to install the A06 Cypress TrackPad Driver normally will give you a incompatibility error like the one below, this is due to the Setup.exe file. A workaround to solve this problem is to perform a manual install of the Cypress TrackPad driver by following the instructions in the answer thread below (see link)
This is what will be displayed if you try to install the A06 Cypress TrackPad Driver on the XPS 15z through its normal Setup.exe. The error is slightly misleading as the driver itself works under Windows 8, but for whatever reason Windows 8 identifies the software installer as incompatible and blocks the installation.
http://en.community.dell.com/support-forums/laptop/f/3518/p/19473174/20216716.aspx#20216716
Note: The Windows 7 Driver is listed Windows 8 compatible you can confirm this by checking the driver details and clicking the compatibility tab. The issue being Windows 8 will block the normal Cypress Setup.exe from running due to its software incompatibility checks, this is slightly misleading as the driver itself is completely functional under Windows 8. This issue has been reported to Dell and hopefully will be corrected soon.
If this solution worked for other XPS 15z owners let me know by replying to the thread! If you have any problems or questions feel free to respond to the thread.
sbb3
9 Posts
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March 14th, 2014 12:00
This fix worked when I upgraded from 7 to 8, but it does not work when I upgraded to 8.1. I cannot find any driver fix for my XPS 15z. The manual install did not make the drivers work. Any other solutions out there? thanks.
Philip_Yip
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16K Posts
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June 18th, 2014 02:00
There is a new driver mentioned in this thread:
http://en.community.dell.com/support-forums/laptop/f/3518/p/19579806/20646195.aspx#20646195
For convenience I have uploaded it to OneDrive:
http://dellwindowsreinstallationguide.com/driver-sets/dell-touchpad-drivers/
SelArom
5 Posts
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January 9th, 2015 09:00
huh, well... you may be on to something there. I looked at my device manager and for the touchpad I see this:
ACPI\VEN_DLL&DEV_0446
searching for that seems to suggest that it is a Synaptics Touchpad... is that a different device than Cypress (some of these companies are the same sometimes I wouldn't know...)
if they are not then I'm definitely pissed because under my device in drivers and downloads on dell it still lists the Cypress touchpad drivers...
if they are the same, then it appears I am screwed because the latest drivers linked here do not work for me...
thanks for the info!
harry19
1 Message
0
September 28th, 2015 01:00
For all those who find themselves here with the same track pad issue, an XPS 15z, and just installed Windows 10, I can confirm this manual install workaround works for the same incompatibility issue this driver has with Windows 10 as it did in Windows 8. Got all my multitouch gestures back within 5 minutes. I've been frustrated about this for over a month now. Great thread!
eandr
1 Message
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November 22nd, 2015 09:00
Worked for me. Thanks.
Anonymous User
2 Posts
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April 12th, 2016 20:00
Thank you James, accurate description and easy to follow instructions! Now I have my XPS 15z Windows 10 working as I've hoped.
iAMjason
9 Posts
1
May 13th, 2017 10:00
For those using an XPS 15z with Windows 10, I can confirm this method works.
Except, for the driver, I went to the driver page for the XPS 15z (searching using your service tag works, too) and selecting Windows 7 as my OS. After downloading the .exe file, just following the instructions above.
Thanks James2k!!