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DELL 15R 5537 internet connection issues

Hi!

I have DELL 1705 WiFi + Bluetooth card. Suddenly I can't connect to any wire or wireless connection to internet while bluetooth works fine and only way I can connect to internet is by using my phone as modem with USB tethering option. If I launch full diagnostics in dell.com webpage with DELL System Detect, it passes all tests.

I've already checked - my airplane mode is off and wi-fi adapter is enabled. I also updated all drivers.

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8 Replies
Rhodium

RE: DELL 15R 5537 internet connection issues

If you have antivirus software such as McAfee installed, disable it -- does the system then connect?

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RE: DELL 15R 5537 internet connection issues

No.. Tried to disable Antivirus and Firewall, still have same problem.

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Zintain
Bronze

RE: DELL 15R 5537 internet connection issues

What does the computer do when you try to connect?  Have you check the hardware manager to see if there is any issues with the hardware such as conflicts or anything like that?

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RE: DELL 15R 5537 internet connection issues

If you mean device manager, then it shows no problem at all. When I plug in RJ-45 nothing happens. When I try wireless, it shows it's disabled (I guess, cuz of red cross) so it doesn't show any connections. Also checked physical adapter by placing it in another computer - it works there.

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RE: DELL 15R 5537 internet connection issues

Is there any software supported way to check if this problem is caused by motherboard?

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LSUFAN51
Rhenium

RE: DELL 15R 5537 internet connection issues

I like to suggest you uninstall /reinstall Dell 1705 Wifi + Bluetooth driver. In device manager, right click the driver and then click on uninstall. On the Device Manager taskbar, click on Action, and then Scan For Hardware Changes.

I also suggest you check Power Management in Properties - Dell 1705 WiFi +Bluetooth). If there isn't a check mark in the box then I suggest you place one in the box and then restart system. If there's a check mark in the first box then I suggest you uncheck the box and power off/ power on the system.

LSUFAN51
Rhenium

RE: DELL 15R 5537 internet connection issues

I also suggest you use the troubleshooting tools on system.[ I'm assuming windows 10 is on computer]..

Please type troubleshooting control panel onto [Cortana] search box, click "View All", and then Internet Connections. You can run the other troubleshooting tools as well.  

RE: DELL 15R 5537 internet connection issues

I tried to reinstall drivers, more than once. Also tried power managment. It's Windows 7 and LXLE Electrica 16.04.1 dual-boot. Tried troubleshooting - only thing troubleshoot can tell me is that wireless capability is turned off.

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