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DELL 7567 freezes randomly

Hi,

I have bought Dell 7567 from USA and transferred my ownership to India. From the first week I am experiencing a minor freezing of laptop at unspecified times. I have experienced the freezing when i plug in charger sometimes. It happened many while watching some video , everything freezes for few seconds and system comes back to normal mode. No need for restart. Please help me in this issue.

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RE: DELL 7567 freezes randomly

malligarjun2019,

Have you installed any updates or software prior to this occuring? If so, uninstall it.  Scan for Viruses, update drivers, look in the task manage for any malware that may have installed. Update the bios. Run the system diagnostics on the system to see if any hardware is failing. To run the diags start the computer and tap the F12 key. Choose Diagnostics.

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