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DELL E5270 - Freeze after sleep on Dock Dell E-Port II USB 3
Hello,
My Dell Latitude E5270 shuts down abruptly when resuming after sleep on its DELL E-Port Dock.
The Windows Windows 10 login background with time is displayed for 1 second and the pc crashes immediately.
Then I have to wait 1 minute to turn it back on.
Have you ever encountered this problem? I reset my PC today, installed just like new, updated the bios, ... but this problem has not been solved.
Thank you for your help.
Yours,
DELL-Jesse L
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October 24th, 2017 05:00
revfr,
Please do try these troubleshooting steps:
- Right click on the small Battery Changing icon on the bottom right hand corner and select Power Options
- Click on Change plan Settings next to what power plan is selected.
- Click on Change advanced power settings
- Expand Sleep and make sure to set Allow hybrid sleep and Hibernate after to Never or 0
- Expand Hard Disk and set Turn off hard disk after to Never or 0
- Click Apply then OK