Hi, my laptop battery is okay! Windows 8 recognises the battery and indicates charging. But in actuality, the battery is not charging. As you use it even while plugged to power, it gets drained until 5% and alerts you of low battery.
However, I updated the windows 8.0 to windows 8.1. Thereafter, I began to notice this malfunctioning.
I do not know what could cause this.
Please I need your assistance.
Thank you and God bless!
Hi EasytimeH ,
Welcome to Dell Community.
Please run complete Windows update and check. If the issue persists, click on the following link, enter the service tag and update BIOS. Make sure the battery has minimum 15% charge.
Also check if the Ac adapter & Battery is detected in BIOS. Tap F2 at startup to open the BIOS screen.
Dear Sujatha, thank you for your concern and suggestion.
I have tried the BIOS options and it indicated the following:
From the Main Menu
BIOS Version - A12
AC Adapter Type - 65W
Total Memory - 4096MB
From the Advance Menu
Virtualization - Enabled
Integrated NIC - Enabled
Sata Operation - AHCI
Adater Warnings - Enabled
Battery Health - This battery is performing normally.
The BIOS setup shows that the battery is performing well.
I have also run a system test from Dell Support website http://dell.to/14Xsnmd and it also indicated that there were no errors (see result: http://www.dell.com/support/home/us/en/04/product-support/servicetag/CRW9ZW1/diagnose/showresults/CR...)
The issue is: OS detects the battery and power Adapter. It even indicates that it is plugged in and charging. But in essence, the battery is not charging. It drains down even while power adapter is plugged in.
Thanks very much for more help.
Hi Sujatha, good day my brother and friend! How are you doing today? I really want to appreciate your interest in this challenge.
However, I had done what you are now requesting that I should do - swapping batteries to check whether the problem still persists or not. But to clear any doubts, I have done it again.
I have swapped the battery for (New Inspirion 15 3000 series None-Touch) with the Inspirion 15 Touch battery - they both use the same battery, same power adapter rating etc.
Whereas the problem persists. The OS detects the battery and the power adapter. It even indicates charging (n%). But in real time, the battery is draining and not charging.
So, I believe there is something else you could have me do. I really need your magnanimous assistance at this stage. Meanwhile, you will also be adding to yourself credits by being the first to tackle a challenge that has never occurred in the history of DELL.
I look forward to receiving your next post.
Thank you and God bless!
Dear Sujatha, thanks for our help.
But the warranty has expired.
If there will be anything I can do - maybe to open the system and trace the connection on the MB, please just let me know.