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July 11th, 2017 00:00

DELL LATITUDE 6520 USB not working anymore

Im having troubles with my E6520, no USB device is recognized, and Im seeing at Device Manager some Unknown devices.

I installed all the latest drivers from DELL webpage and it is not solved.

Thanks

9.4K Posts

July 11th, 2017 09:00

Hi rodfcb,

Thanks for posting.

Here is some information you may find helpful:  http://dell.to/2v8rmIi

2 Posts

July 11th, 2017 20:00

Thanks Robert, I already tried those steps and nothing. Also I re-installed the System and Chipset drivers from the DELL webpage and my camera stop working also.

Is there anything that I can check? In Devices I see that I have 2 unknow devices, researching I saw that is the following program:

usb vid_8087 pid_0024

When I uninstall and re-install the drivers that I have right now on Universal Serial Bus at Device Manager, those Unknown Devices appear I think that something is missing in my computer to the USB Ports work again.

Do you have any advise?

Thanks for your support

9.4K Posts

July 14th, 2017 08:00

Well, if you have tried everything, then I would suggest a OS reinstall.  Make sure you have everything backed up before you do it.

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