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DELL VOSTRO 5470 WIFI PROBLEM
hi,,I have experienced and I have problems with Wifi in Vostro 5470
I don't resolve the problem, but I observe something
everytime i connect my external drive to my laptop,the connection is going limited with no internet access,,when i remove the external hard drive the connection back to normal
i'm using win 7 64bit and my hard drive is wd my passport ultra 1tb
i have installed newest intel driver Wireless_17.16.0_s64 but no progress at all
please help me
and i promise i will not buy any dell brand for my next laptops
DELL-Jennifer K
1.2K Posts
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May 4th, 2015 04:00
Good day !
Connecting an external hard drive to the system should not affect the WiFi speed however just to resolve the issue I would suggest you to test this external hard drive on a different system as I would like to confirm if its the external hard drive or the system's hardware .
Awaiting reply from you .
Kindest Regards,
ehasin
4 Posts
1
July 30th, 2015 11:00
Hi.
Same problem here. Connected my Corsair Voyajer 128gb flash drive and the wifi is gone!
Happens no matter if power cord is connected or not.
Dell, please provide a solution
DELL-Jennifer K
1.2K Posts
0
July 31st, 2015 04:00
Hi ,
Like I have said earlier connecting a flash drive should not affect the wifi . But then to confirm which is the component causing the problem I would ask you to check if the flash drive works fine on any other system .
Similarly confirm if the system's wifi works fine without the flash drive connected .
I hope this helps ,if there are any other concerns do write to us .
ehasin
4 Posts
0
July 31st, 2015 05:00
Hi.
The drive works fine on other systems.
Also, the wifi works fine when the drive is not attached.
Moreover, if the drive is attached to the rigth side usb port - the wifi works, though the connection is not as good as without the drive. If the drive is connected to eather one of the left-side usb ports - no wifi at all!
Two complete strangers, with 2 seperate systems and different flash drive have the SAME exact problem... You really should look into it, I expect a better answer then the one you provided.
Thank you.
DELL-Jennifer K
1.2K Posts
0
July 31st, 2015 12:00
Hi ,
Assist me with some more information .
*System service tag ( send it via private message )
*Os installed on the system .
Awaiting your response .
Kind Regards ,
ehasin
4 Posts
0
August 1st, 2015 23:00
Hi
Thanks for replying.
OS: Win 8.1.
I have sent you the service tag via p.m.
Thanks!
DELL-Jennifer K
1.2K Posts
0
August 3rd, 2015 02:00
Hi Ehasin ,
Thank you for the reply ! Will look into the details and send you a private message .
Kindest Regards ,
andrecarlosbnu
1 Message
0
March 14th, 2017 08:00
Hi all, I'm having the same problem now, i didn't have to use any external drive before, but now I need to use it in my work.
What you did to solve the problem?
Here follows my service tag:
ehasin
4 Posts
1
March 14th, 2017 11:00
Hi. My problem was solved with upgrading from windows 8.1 to windows 10.