Good day !
Connecting an external hard drive to the system should not affect the WiFi speed however just to resolve the issue I would suggest you to test this external hard drive on a different system as I would like to confirm if its the external hard drive or the system's hardware .
Awaiting reply from you .
Same problem here. Connected my Corsair Voyajer 128gb flash drive and the wifi is gone!
Happens no matter if power cord is connected or not.
Dell, please provide a solution
Like I have said earlier connecting a flash drive should not affect the wifi . But then to confirm which is the component causing the problem I would ask you to check if the flash drive works fine on any other system .
Similarly confirm if the system's wifi works fine without the flash drive connected .
I hope this helps ,if there are any other concerns do write to us .
The drive works fine on other systems.
Also, the wifi works fine when the drive is not attached.
Moreover, if the drive is attached to the rigth side usb port - the wifi works, though the connection is not as good as without the drive. If the drive is connected to eather one of the left-side usb ports - no wifi at all!
Two complete strangers, with 2 seperate systems and different flash drive have the SAME exact problem... You really should look into it, I expect a better answer then the one you provided.
Assist me with some more information .
*System service tag ( send it via private message )
*Os installed on the system .
Awaiting your response .
Kind Regards ,
Hi Ehasin ,
Thank you for the reply ! Will look into the details and send you a private message .
Kindest Regards ,
Hi all, I'm having the same problem now, i didn't have to use any external drive before, but now I need to use it in my work.
What you did to solve the problem?
Here follows my service tag:
<Service tag removed>