okasu
1 Copper

DELL VOSTRO 5470 WIFI PROBLEM

hi,,I have experienced and I have problems with Wifi in Vostro 5470
I don't resolve the problem, but I observe something
everytime i connect my external drive to my laptop,the connection is going limited with no internet access,,when i remove the external hard drive the connection back to normal
i'm using win 7 64bit and my hard drive is wd my passport ultra 1tb
i have installed newest intel driver Wireless_17.16.0_s64 but no progress at all
please help me
and i promise i will not buy any dell brand for my next laptops
9 Replies

RE: DELL VOSTRO 5470 WIFI PROBLEM

Good day !

Connecting an external hard drive to the system should not affect the WiFi speed however just to resolve the issue I would suggest you to test this external hard drive on a different system as I would like to confirm if its the external hard drive or the system's hardware .

Awaiting reply from you .

Kindest Regards,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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ehasin
1 Copper

RE: DELL VOSTRO 5470 WIFI PROBLEM

Hi.

Same problem here.  Connected my Corsair Voyajer 128gb flash drive and the wifi is gone!

Happens no matter if power cord is connected or not.

Dell,  please provide a solution

RE: DELL VOSTRO 5470 WIFI PROBLEM

Hi ,

Like I have said earlier connecting a flash drive should not affect the wifi . But then to confirm which is the component causing the problem I would ask you to check if the flash drive works fine on any other system .

Similarly confirm if the system's wifi  works fine without the flash drive connected .

I hope this helps ,if there are any other concerns do write to us .

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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ehasin
1 Copper

RE: DELL VOSTRO 5470 WIFI PROBLEM

Hi.

The drive works fine on other systems.

Also, the wifi works fine when the drive is not attached.

Moreover, if the drive is attached to the rigth side usb port - the wifi works, though the connection is not as good as without the drive. If the drive is connected to eather one of the left-side usb ports - no wifi at all!

Two complete strangers, with 2 seperate systems and different flash drive have the SAME exact problem... You really should look into it, I expect a better answer then the one you provided.

Thank you.

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RE: DELL VOSTRO 5470 WIFI PROBLEM

Hi ,

Assist me with some more information .

*System service tag ( send it via private message )

*Os installed on the system .

Awaiting your response .

Kind Regards ,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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ehasin
1 Copper

RE: DELL VOSTRO 5470 WIFI PROBLEM

Hi

Thanks for replying.

OS: Win 8.1.

I have sent you the service tag via p.m.

Thanks!

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RE: DELL VOSTRO 5470 WIFI PROBLEM

Hi Ehasin ,

Thank you for the reply ! Will look into the details and send you a private message .

Kindest Regards ,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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andrecarlosbnu
1 Copper

RE: DELL VOSTRO 5470 WIFI PROBLEM

Hi all, I'm having the same problem now, i didn't have to use any external drive before, but now I need to use it in my work.

What you did to solve the problem?

Here follows my service tag:

<Service tag removed>

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ehasin
1 Copper

RE: DELL VOSTRO 5470 WIFI PROBLEM

Hi. My problem was solved with upgrading from windows 8.1 to windows 10.